Louise Holland
Fremantle ,WA
Overview
14
14
years of professional experience
Work History
Business Owner -Makeup Artist
Own Business
Perth, WA
04.2011 - Current
- Developed and implemented efficient operational procedures to enhance customer service experience.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Designed customized makeup looks for diverse clients, enhancing individual features and personal style.
- Maintained cleanliness and organization of makeup station, adhering to health and safety standards.
- Utilized high-quality products and tools to achieve professional-grade finishes in various applications.
- Stayed updated on beauty trends, techniques, and products to provide informed recommendations to clients.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Sales Assistant
High Discounts
Fremantle, WA
05.2023 - 09.2025
- Assisted customers in product selection and provided information on features and benefits.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Contributed to a positive team environment through proactive communication and support initiatives.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Executed visual merchandising strategies to attract customers and drive sales.
- Boosted store revenue through upselling and cross-selling techniques.
Receptionist/Showroom Sales
Ambience Air
Midland, WA
09.2018 - 03.2020
- Greeted visitors, ensuring positive first impressions and enhancing customer experience.
- Managed incoming calls, directing inquiries to appropriate departments for efficient communication.
- Scheduled appointments, optimizing office calendar and improving time management.
- Maintained accurate records of visitor logs and appointment schedules for streamlined operations.
- Provided exceptional customer service, addressing client concerns promptly to enhance satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Greeted and assisted clients, providing exceptional customer service and creating a welcoming environment.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained organized filing system, ensuring easy access to client information and documentation.
- Processed incoming and outgoing mail, prioritizing urgent correspondence for timely delivery.
- Assisted in inventory management of office supplies, ensuring availability for daily operations.
- Collaborated with team members to implement improvements in front desk procedures and workflows.
- Handled client inquiries with professionalism, resolving issues promptly to enhance satisfaction levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Year 12
Fremantle College (formerly South Fremantle SHS)
South FremantleWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Assistant
High Discounts
05.2023 - 09.2025
Receptionist/Showroom Sales
Ambience Air
09.2018 - 03.2020
Business Owner -Makeup Artist
Own Business
04.2011 - Current
Year 12
Fremantle College (formerly South Fremantle SHS)