Overview
Work History
Education
Work Availability
Timeline
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Louise Holland

Fremantle ,WA

Overview

14
14
years of professional experience

Work History

Business Owner -Makeup Artist

Own Business
04.2011 - Current
  • Developed and implemented efficient operational procedures to enhance customer service experience.
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Designed customized makeup looks for diverse clients, enhancing individual features and personal style.
  • Maintained cleanliness and organization of makeup station, adhering to health and safety standards.
  • Utilized high-quality products and tools to achieve professional-grade finishes in various applications.
  • Stayed updated on beauty trends, techniques, and products to provide informed recommendations to clients.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Increased customer loyalty through exceptional service and tailored makeup applications.

Sales Assistant

High Discounts
05.2023 - 09.2025
  • Assisted customers in product selection and provided information on features and benefits.
  • Processed sales transactions accurately using point-of-sale systems.
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Supported inventory management by restocking shelves and monitoring stock levels.
  • Contributed to a positive team environment through proactive communication and support initiatives.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.

Receptionist/Showroom Sales

Ambience Air
09.2018 - 03.2020
  • Greeted visitors, ensuring positive first impressions and enhancing customer experience.
  • Managed incoming calls, directing inquiries to appropriate departments for efficient communication.
  • Scheduled appointments, optimizing office calendar and improving time management.
  • Maintained accurate records of visitor logs and appointment schedules for streamlined operations.
  • Provided exceptional customer service, addressing client concerns promptly to enhance satisfaction levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Greeted and assisted clients, providing exceptional customer service and creating a welcoming environment.
  • Scheduled appointments and coordinated meeting logistics for staff and clients.
  • Maintained organized filing system, ensuring easy access to client information and documentation.
  • Processed incoming and outgoing mail, prioritizing urgent correspondence for timely delivery.
  • Assisted in inventory management of office supplies, ensuring availability for daily operations.
  • Collaborated with team members to implement improvements in front desk procedures and workflows.
  • Handled client inquiries with professionalism, resolving issues promptly to enhance satisfaction levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Education

Year 12

Fremantle College (formerly South Fremantle SHS)
South Fremantle

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Assistant

High Discounts
05.2023 - 09.2025

Receptionist/Showroom Sales

Ambience Air
09.2018 - 03.2020

Business Owner -Makeup Artist

Own Business
04.2011 - Current

Year 12

Fremantle College (formerly South Fremantle SHS)

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Louise Holland