Louise Horton
Broadford
Summary
Professional with strong background in business support, known for ensuring operational efficiency and providing comprehensive administrative assistance. Skilled in coordinating projects, managing schedules, and streamlining processes to support team goals. Known for adaptability and effective collaboration, consistently delivering high-quality results in dynamic environments. Business professional with extensive experience in supporting organizational operations and improving administrative workflows. Known for strong focus on team collaboration and delivering reliable results in dynamic environments. Possesses key skills in project management and effective communication, consistently adapting to changing needs.
Overview
21
21
years of professional experience
Work History
Business Support Officer
NDIA Remote Services Branch
11.2024 - Current
- Collaborated with cross-functional teams for the successful execution of strategic initiatives.
- Maintained smooth back-office functions to promote efficient business operations.
- Assisted with thorough analysis of company data to identify localities and initiate Remote Community Connector program extensions
- Conducted thorough analysis of company data to identify trends, providing actionable recommendations for improvement..
- Maintained key business relationships to support organizational growth and expansion.
- Supported the Remote Contract and Procurement Team with business projects with administrative assistance.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Handled sensitive documents securely while maintaining strict confidentiality protocols in line with company policy.
- Data input of RCC reports
- Completed multiple professional development trainings to enhance my own skills and knowledge
Trainer and Assessor Australian Defences Force
Driver Education Centre Victoria
01.2021 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Taught ADF staff specific skills required to drive and maintain ADF vehicles
Lecturer Early Education and Care
Batchelor Institute
02.2014 - 09.2016
- Travel to remote First Nations communities to deliver training
- Delivery of Certificate I and II in Community Services
- Delivery of Certificate III in Children’s Services (CHC30712)
- Delivery of Certificate III in Early Education and Care (CHC30113)
- Completion of all reporting information to comply with VET, ASQA and BIITE guidelines and regulations
- Team development of learning curriculum including contextualisation, validation and moderation
- Maintaining relationships with key community stakeholders
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Designed online course modules, making education more accessible to remote learners.
- Implemented differentiated instruction methods to accommodate diverse student learning styles.
- Initiated community outreach programs, connecting students with real-world applications of classroom theories.
Director
Bamagau Kazil
09.2013 - 11.2013
- Training and Mentoring staff to understand the Education and Care Guidelines and Regulations
- Work with staff to understand the importance of health, wellbeing and nutrition
- Create a living Quality Improvement Plan and provide basic programming skills for Qualified Staff
- Fix the office systems to meet regulation and implementation of roster systems to improve staff punctuality and absenteeism
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director
Yera ELC (ONE TREE)
01.2012 - 01.2013
- Fit out of the service including purchase of new equipment within budgeting requirements
- Liaise with family, guardians and stakeholders on the provision of quality services
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implement CSSU ‘s policy and procedures ensuring staff have good working knowledge, including OHS
- Meeting legislative requirements as per funding agreements
- Reporting to the General Manager on centre progress
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Manager
Rose Nowers ELC
02.2010 - 01.2012
- Lead and coach a team of Qualified Educators to ensure the smooth running of operations
- Maximizing the involvement of clientele and employees in providing high quality care at the centre
- Training of employees to comply with legislation, company policies and procedures
- Conducting interviews, running inductions for starts, carrying out performance appraisals, identifying and implementing training needs and arranging regular one on one catch ups with staff
- Retain effective working relationships by managing rosters, leave entitlements, employee cover and sickness absence policies and implement and succeed effective grievance policies, procedure and outcomes including disciplinary actions
- Ensuring individual and company KPI’s are exceeded and individual development needs are monitored for continuous improvement
- Overseeing and managing client financial accounts including handling bad debtors and preparing reports, management of debt and reconciliations
- Strong administration and organizational skills to ensure accurate documentation and recording of information is stored following the privacy act and confidentiality policy
- Implementing programs which cater for the appropriate care and development of children based on EYLF
- Sales and marketing of the service by promotion in the wider community to maximize revenue
- Constant review and implementation of policies and procedures to ensure information is current
- Preparation and delivery of reports on all aspects of business function
- Promoting the health and well-being of children attending the service
- Ensuring employees are inducted and trained within the company health and safety standards and adhere to QAIS standards
- Implemented a separately funded program 'Child Care Links' to offer education and care services to the local community and remote Aboriginal communities in the Pilbara
Centre Coordinator
Hedland Play and Learn
01.2007 - 02.2010
- Leading and coaching a large team to ensure the smooth running of operations
- Ensuring individual and company KPI’s are exceeded and individual development needs are monitored for continuous improvement
- Overseeing and managing client financial accounts including handling bad debtors and preparing reports, management of debt and reconciliations
- Promoting the health and well-being of children attending the service
- Ensuring employees are inducted and trained within the company health and safety standards and adhere to QAIS standards
- Sales and marketing of the service by promotion in the wider community to maximize revenue
Plant Operator
Ngarda Civil and Mining
01.2004 - 01.2007
- Operation of various water trucks across Port Hedland mine sites
- Conducted pre-start mechanical checks and reported maintenance where appropriate
- Adhere to Ngarda and BHP Billiton Health and Safety Policies
- General administration duties
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Recorded inside and outside process readings on daily log sheets.
Education
CERT III in Business - Business Administration
Upskilled
Victoria 12-2025
Certificate IV - Training and Assessment
Pilbara TAFE
South Hedland, WA01.2013
Diploma - Human Resource Management
Pilbara TAFE
South Hedland, WA01.2011
Advanced Diploma - Children’s Services
Pilbara TAFE
South Hedland, WA01.2008
Diploma - Children’s Services
Pilbara TAFE
South Hedland 01.2007
Cert III - Disability Services
Perth TAFE
Perth, WA01.2004
Skills
- Reliable and trustworthy
- Negotiation skills with experience across an extensive range of client groups at a senior level
- High standard of ethics when dealing with customers and staff
- Able to work unsupervised and take on additional responsibilities when required
- Administrative support
- Audit support
- Project assistance
- Report writing skills
- Meeting facilitation
- Regulatory compliance
- Presentation development
- Back office management
- File systems oversight
- Time management
- Effective communication
- Eye for detail
- Conflict resolution
- Operations management
- Team development
- Mentoring
- Project collaboration
- Team recruiting
- Database management
- Driving continuous improvement
Academic Qualifications And Licenses
- Current, HR License
- Senior First Aid
- Current CPR
- NDIS Worker Screening
- Working with Children Check
- Recent Police Clearance
- Attended many short course and professional development workshops
Timeline
Business Support Officer
NDIA Remote Services Branch
11.2024 - Current
Trainer and Assessor Australian Defences Force
Driver Education Centre Victoria
01.2021 - 02.2022
Lecturer Early Education and Care
Batchelor Institute
02.2014 - 09.2016
Director
Bamagau Kazil
09.2013 - 11.2013
Director
Yera ELC (ONE TREE)
01.2012 - 01.2013
Manager
Rose Nowers ELC
02.2010 - 01.2012
Centre Coordinator
Hedland Play and Learn
01.2007 - 02.2010
Plant Operator
Ngarda Civil and Mining
01.2004 - 01.2007
CERT III in Business - Business Administration
Upskilled
Certificate IV - Training and Assessment
Pilbara TAFE
Diploma - Human Resource Management
Pilbara TAFE
Advanced Diploma - Children’s Services
Pilbara TAFE
Diploma - Children’s Services
Pilbara TAFE
Cert III - Disability Services
Perth TAFE
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