LOUISE HURREY
Alexandra
Summary
Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Possesses knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Professional in the hospitality industry, with valuable experience and a results-oriented mindset. Known for fostering team collaboration, adapting to changing needs, skilled in conflict resolution, and maintaining a welcoming atmosphere with a strong focus on guest experience and operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Cathedral Lodge and Golf Club
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Assistant
Alexandra Newsagency
10.2021 - 08.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
VCE certificate -
Alexandra Secondary College
Alexandra, VIC11-2023
Skills
- Skilled in point of sale operations
- Strong verbal communication skills
- Effective time management
- Collaborative team player
- Multitasking proficiency
- Strong attention to detail
- Committed to continuous professional development
- Strong ability to prioritize tasks
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Phone etiquette
Hobbies and Interests
Netball and reading.
Community Service
Completed a leadership conference, Volunteered at Feeding Dreams Cambodia for 8 days, Volunteered to assist at my local art show.
Personal attributes
Friendly, hard working, willing to learn, happy, engaging, adventurous, public speaking, and active
Timeline
Receptionist
Cathedral Lodge and Golf Club
08.2024 - Current
Retail Assistant
Alexandra Newsagency
10.2021 - 08.2024
VCE certificate -
Alexandra Secondary College
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