Louise Iredale
Customer Service
Mission Beach
Summary
Offering strong interpersonal skills and dedication to providing excellent customer service, eager to learn and develop in fast-paced environment.
Overview
15
15
years of professional experience
2001
2001
years of post-secondary education
8
8
Certifications
Work History
Bar Tender
Mission Beach Tavern
05.2017 - 08.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing tills, and taking inventory. For Bar, Keno and Tab.
- Provide fast friendly service for all Food and Drink orders from the bar.
- Enjoyed maintaining a positive working relationship within a small team.
- Running of the Tavern alone on shift with our Chef.
- Kept bar presentable and well-stocked to meet customer needs.
- Bottleshop Sales.
Guest Service Agent
Wyndham Vacation Resort Kirra Beach
06.2015 - 03.2017
- Check in and out procedures using Opera PMS
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- All Concierge Duties including the bookings of day trips and activities. Luggage handling.
- Resolving minor Maintenance issues
- The running of Kids Club (Arts, Crafts & Grass Games)
- Secondment to Ramada Port Douglas (2 weeks experience with Hirum)
- Experience in Timeshare
- End of Day Audit/System Roll and weekly banking
Guest Service Agent
The Crowne Plaza Hotel and Resorts Surfers Paradise IHG
09.2011 - 05.2015
- Reservations, check in and out procedures with use of Opera PMS
- Concierge and Houseman Duties
- First point of contact for the Hotel on PABX
- Handling check ins of large International Inbound Tour Groups & Conferences
- Communicated problems regarding guest rooms to housekeeping and maintenance staff.
- Maximized revenue by upselling room upgrades and additional services.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Scheduled and confirmed restaurant reservations for guests.
- Balancing tills at the end of shift and hand over.
Reservations Agent
Intercontinental Sanctuary Cove Hope Island IHG
12.2013 - 04.2014
- First point of contact for Reservations with use of Opera PMS.
- Loading and balancing inventory for 3rd Party Websites.
- Handling Wedding accommodation packages for in house Weddings.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Maintained awareness of types of rooms available in different resort locations.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Worked closely with front desk to maintain customer satisfaction.
Bartender, Bottle Shop Sales and Waitress
Park Hotel Suffolk Park
11.2007 - 02.2010
- Opening and closing of bar, closing of Bottle Shop and Waitressing
- Wine knowledge and displays, Retail sales.
- TAB, Keno and Pokie operations.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced environment between bar and Bottle Shop.
Education
Higher School Certificate -
Byron Bay High School
Skills
- Customer Service
- Great time management skills
- Interpersonal Skills
- Switchboard operations
- Leadership
- Reception and Data Entry
- Computer Skills
- Security Operations
- Professionalism
- Microsoft Word
- Responsible Service of Alcohol
Certification
Certificate II in Business Administration, Ballina Tafe, 2008
Timeline
Bar Tender
Mission Beach Tavern
05.2017 - 08.2022
Guest Service Agent
Wyndham Vacation Resort Kirra Beach
06.2015 - 03.2017
Reservations Agent
Intercontinental Sanctuary Cove Hope Island IHG
12.2013 - 04.2014
Guest Service Agent
The Crowne Plaza Hotel and Resorts Surfers Paradise IHG
09.2011 - 05.2015
Bartender, Bottle Shop Sales and Waitress
Park Hotel Suffolk Park
11.2007 - 02.2010
Higher School Certificate -
Byron Bay High School
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