Louise Jenkins
Medowie,NSW
Summary
A reliable medical administrator brings strong leadership, experience, and patient care. With over 20 years of experience and a track record of initiative and accuracy, I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills.
My motivation, organisation, and ability to anticipate patient needs are crucial to my success as a medical administrator. I focus on health administration to drive proactive measures that effectively maintain operations. My detail-oriented approach allows me to juggle numerous aspects of health services. At the same time, my dedication and excellent experience in the Medical/Health care industry ensure a professional appearance and demeanour. I am a dependable and quick-learning team player with practical communication skills and a skilled multitasker proficient in Medical Director Bluechip, Gentu, and Genie and correspondence management.
Overview
18
18
years of professional experience
Work History
Patient Coordinator
Specialist Surgeon
Lorn
12.2023 - Current
- Coordinated patient appointments and maintained appointment schedules.
- Issue Informed Financial Consents.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Reviewed patient accounts regularly to ensure the accuracy of billing data.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Acted as liaison between physicians, staff members, patients, families, and third-party payers.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Scheduled tests such as X-rays or lab work for diagnostic purposes per surgeon's orders.
- Maintained records of all billing activities promptly.
- Resolved discrepancies in patient accounts by contacting the insurance companies or patients.
- Verified the accuracy of account information and processed adjustments as needed.
- Provided customer service to both internal and external customers regarding billing inquiries.
- Monitored delinquent accounts by sending collection letters, making phone calls., to resolve outstanding balances due.
- Managed all payments processing, invoicing and collections tasks.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Pulled patient files and verified insurance before patient's appointment.
PRACTICE MANAGER/ Secretary/MEDICAL ADMINISTRATOR
Neurosurgeon
Sydney/WFH
07.2023 - 12.2023
- Provide support to the Neurosurgeon; organise the surgeons' schedules - new patients and follow-up consultation and post-operative appointments, meetings, and surgery dates
- Preparing theatre lists for the various hospitals, liaising with hospital administrative staff and medical representatives, ensuring all equipment is sourced and ready for the surgery
- Organising/planning/liaising with all private patients for their impending surgery - pre and post-operative
- Issuing patients Informed Financial Consents
- Knowledge of all billing types, Private AMA fees, Medicare, Private Health Funds, Known Gap and No Gap, Eclipse, DVA, Workcover and Third Party
- Actively listened to patients, handled concerns quickly and escalated significant issues to the surgeon.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to patients and efficiently handled challenging situations
- Use coordination and planning skills to achieve results according to schedule
- Reconciliation of all accounts and banking
- Identified issues, analysed information and provided solutions to problems
- Maintained energy and enthusiasm in a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities
- Answered questions and fulfilled requests with friendly and knowledgeable service
- Running all patient clinics in Sydney, opening and closing clinics as per procedure, and greeting patients and other visitors courteously and professionally.
Personal Assistant/Secretary Specialist
Newcastle Shoulder Elbow and Hand Surgery
Broadmeadow, NSW
09.2022 - 07.2023
- Answered phone calls to provide assistance, information and medical personnel access
- Managed specialist calendar, scheduling patient appointments and procedures
- Compiled physical and digital documents, charts and reports
- Conducted patient intake interviews to collect medical information and insurance details
- Documented and responded to incoming correspondences to address questions
- Oversaw collection of admission, billing and processing documents to meet organisational expectations
- Prepared and sent financial statements to support bookkeeping functions
- Communicated with patients with compassion while keeping medical information private
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Scheduled tests, lab work or x-rays for patients based on physician orders
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
- Interviewed patients to complete case histories and intake forms
- Arranged hospital admissions for patients as required
- Performed bookkeeping duties, preparing and sending financial statements or bills
- Supported the entire practice's staff, which boosted efficiency and improved overall process flow
- Identified issues, analysed information and provided solutions to problems
- Developed and maintained courteous and effective working relationships.
Personal Assistant/Medical Practice Manager
Sydney Orthopaedic Trauma And Reconstructive Surgery
Kogarah, NSW
11.2014 - 09.2022
- Provide support to the Orthopaedic Surgeon, organise the surgeons' schedules - all clinics - New patients and follow-up consultation and post-operative appointments for private patients and fracture clinics, meetings and surgery dates
- Preparing theatre lists for the various hospitals, liaising with hospital administrative staff and medical representatives, ensuring all equipment is sourced and ready for the surgery
- Used coordination and planning skills to achieve results according to schedule
- Be the first point of contact for the surgeon
- Organising/planning/liaising with all private patients for their impending surgery - pre and post-operative
- Issuing patients Informed Financial Consents
- Knowledge of all billing types, Private AMA fees, Medicare, Private Health Funds, Known Gap and No Gap, Eclipse, DVA, Workcover and Third Party
- Reconciliation of all accounts and banking
- Actively listened to patients, handled concerns quickly and escalated significant issues to the surgeon
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to patients and handled challenging situations with ease
- Identified issues, analysed information and provided solutions to problems
- Maintained energy and enthusiasm in a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Proved successful working within tight deadlines and a fast-paced atmosphere
- Supervise secretarial/reception staff and cover the reception desk when needed.
Practice Manager/medical ADMINISTRATOR
Premier Orthopaedics
Kogarah, NSW
01.2011 - 11.2014
- Organising and running all Specialist clinics
- Supervise secretarial/reception staff and cover the reception desk when needed
- All patient inquiries face-to-face, telephone and email
- All accounts for clinics and practice
- Liaising with Specialist regarding their schedules and requirements
- Stocktaking and ordering of medical and administrative supplies
- Basic MYOB Accounting/Payroll
- Consulted with healthcare professionals on business decisions
- Provided supervision and management to the team of support personnel
- Communicated with patients, ensuring that medical information was kept private
- Ordered all office supplies and kept check on inventory levels.
Medical Secretary/Practice Manager
Dr Jeni Saunders
Kogarah, NSW
01.2009 - 01.2011
- Responsible for setting up clinics, including making appointments, retrieving patient's files and notes
- Organise and ensure the smooth running of clinics
- Daily monitoring of diary
- Receiving and perusing referrals
- Liaise with other doctors about patients
- All patient inquiries – phone, face-to-face and email
- Organising doctors' timetables with other locations, etc
- Processing of all accounts – private, work cover and third-party
- Debt collection
- Proven ability to work independently and exercise discretion.
Medical Secretary/Relief Practice Manager
Premier Orthopaedics
Kogarah, NSW
01.2007 - 01.2011
- Reception – booking appointments for ten specialists, two sports physicians, one physiotherapist and one radiologist
- All patient inquiries – face-to-face and on the telephone
- This requires excellent customer service skills
- Processing of all accounts
- Knowledge of RX Medical and Spinal Track Medical Programs
- The job entails utmost vigilance about confidentiality and ethics
- Liaising with all doctors regarding their schedules and requirements
- Running jam-packed, multi-faceted clinics for specialists/physiotherapists and in-house radiology
- Stock taking and ordering of medical and administrative supplies
- Regularly manage staff and full managerial duties on a relief basis.
Nursing, Nurse
Sutherland Hospital
Caringbah, NSW
04.2006 - 09.2006
- I was accepted into Certificate IV in Enrolled Nursing – I have completed all the Tafe Components of this course and 12 weeks of Clinical Training
- Due to personal reasons, I resigned from my training
- My previous employer, Premier Orthopaedics, now employs me.
Skills
- Scheduling expert
- Patient care and confidentiality
- Invoice Processing
- Patient Records Administration
- Multitasking Abilities
- Active Listener
- Able to work autonomously
- Teamwork and Collaboration
- Pre/Post-hospital Care
- Excellent Customer Service and Communication
- Verbal and Written Communication
- Problem-Solving
- Account Reconciliation
- Attention to Detail
- Interpersonal Communication
- Medical Terminology
- Bank Reconciliation
References
References are available upon request.
Timeline
Patient Coordinator
Specialist Surgeon
12.2023 - Current
PRACTICE MANAGER/ Secretary/MEDICAL ADMINISTRATOR
Neurosurgeon
07.2023 - 12.2023
Personal Assistant/Secretary Specialist
Newcastle Shoulder Elbow and Hand Surgery
09.2022 - 07.2023
Personal Assistant/Medical Practice Manager
Sydney Orthopaedic Trauma And Reconstructive Surgery
11.2014 - 09.2022
Practice Manager/medical ADMINISTRATOR
Premier Orthopaedics
01.2011 - 11.2014
Medical Secretary/Practice Manager
Dr Jeni Saunders
01.2009 - 01.2011
Medical Secretary/Relief Practice Manager
Premier Orthopaedics
01.2007 - 01.2011
Nursing, Nurse
Sutherland Hospital
04.2006 - 09.2006
Similar Profiles
Lyndal MildrenLyndal Mildren
Receptionist at Errard Specialist Practice-SurgeonReceptionist at Errard Specialist Practice-Surgeon
Naledi Charmaine NgwenyaNaledi Charmaine Ngwenya
Front Desk Receptionist at Dr SN Mvelase Specialist Orthopaedic SurgeonFront Desk Receptionist at Dr SN Mvelase Specialist Orthopaedic Surgeon
Amy GalloAmy Gallo
Medical Practice Manager at Specialist Plastic SurgeonMedical Practice Manager at Specialist Plastic Surgeon
Charlie symondsCharlie symonds
Larder Chef and Kitchen Hand at medowie socialLarder Chef and Kitchen Hand at medowie social
Jeffrey WarrenJeffrey Warren
Rigger/scaffolder at Monadelphous GroupRigger/scaffolder at Monadelphous Group