Louise Kaltsis
Launceston ,TAS
Summary
Former Property Portfolio Manager at @Home Property Management, specialising in client relations, conflict resolution and maintaining professional interactions in challenging situations. With over 11 years of experience in customer service and leadership roles, I have developed strong communication, empathy, and organisational skills. Passionate about delivering exceptional service and building trust, I am now focused on leveraging these strengths in a mental health administration setting to support clients and contribute to a compassionate, efficient workplace.
Overview
11
11
years of professional experience
Work History
Property Portfolio Manager
@Home Property Management
Launceston, TAS
03.2021 - 10.2024
- Management of clients rental properties (Varying from 120-220 properties)
- Management of financials, invoicing & general administration
- Conducting routine & general inspections of the properties
- Record keeping and arrears management
- Tenancy renewals & rent reviews
- Managing property maintenance
- Client and tenant contact
Assistant Store Manager
Kathmandu
Launceston , TAS
07.2016 - 03.2021
- Conducting of interviews and employment processes
- Management of corporate customers and accounts
- Staff training and development
- Rostering of staff
- Visual merchandising
- Stock control management
- Management of security, staff files & skrinkage
- KPI management
- Complaints resolution
3IC
Kathmandu
, TAS
11.2013 - 07.2016
- Provided exceptional customer service to differentiate and promote the brand
- Built customer confidence by actively listening to their concerns and providing appropriate feedback
- Opening and closing procedures
- Addressed customer enquiries & complaints
- Re-organisation of sales floor in line with VM guidelines
- Management of stock, inventory and warranties
Education
Property Representative License
Property Agents Board
Tasmania2024
Coaching For Leaders & Recruiting For Success
Redseed
Online2018
Certificate II in Retail
Leap Training
Online2014
Brooks High School
2012
Skills
- Exceptional Customer Service & Empathy
- Quick Learner & Computer Literate
- Strong Communication & Conflict Resolution
- Cultural Competency & Understanding of Others
- Detail-Oriented & Organised
- Adaptable & Flexible
References
Michelle Williams Daniel Sherriff
Director Business Owner
@home Property Management Sherriff Building Solutions
03 6334 4433 0407 731 346
michelle@homepm.com.au d.sherriff@outlook.com
Timeline
Property Portfolio Manager
@Home Property Management
03.2021 - 10.2024
Assistant Store Manager
Kathmandu
07.2016 - 03.2021
3IC
Kathmandu
11.2013 - 07.2016
Property Representative License
Property Agents Board
Coaching For Leaders & Recruiting For Success
Redseed
Certificate II in Retail
Leap Training
Brooks High School
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