Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Keir

Sydney

Summary

Louise has over twenty years’ experience as a Senior Project/Program Manager managing both Business and Technology projects gained through working across a diverse range of organisations: Federal and NSW Government Departments and Agencies, Major Corporates, Education/University, Major Telcos, and IT&T vendors. Louise is experienced at managing full end to end project management life cycle from ideation through to project end; stakeholder management across all levels of the organisation including communication and status reporting Louise is experienced at managing cross functional teams across the organisation to deliver IT infrastructure and application solutions. Including the development of business requirements, end to end solution design, set up and configuration of servers and network components, build/development and integration of bespoke and off the shelf applications utilising SDLC. Louise has been responsible for implementing both business and technology projects that include Data Retention, Field Workforce Management Applications, Business Systems Support Applications, web site development, intranet front end with integration to digital applications, SaaS Cloud based applications, cloud-based ERP/finance applications, enterprise applications, process improvement, and infrastructure deployment. Louise has experience at managing vendor management and delivery. Louise has managed complex business transformation and process improvement projects incorporating tasks and activities to support future operational models across organisations. Louise is experienced at managing the transition of legacy infrastructure and applications (current state) to newly developed solutions consisting of integrated portfolio of application, platform, infrastructure and cyber security solutions and processes (future state). Louise has a proven track record in project delivery and project remediation getting projects back on track for successful delivery. Louise is extremely experienced managing the full end to end project delivery including project financials.

Overview

25
25
years of professional experience

Work History

Senior Project Manager, BI Program Delivery

TPG Telecom
08.2022 - 05.2024
  • Engaged to manage the end-to-end delivery of the following programs:
  • Data Retention Refresh (DRR) Program – To ensure TPG continue to comply with the Telecommunications Act the Data Retention Refresh Program was initiated
  • Due to EOSL the scope of the project was to transition from the existing legacy hardware, software to a new system that includes the migration of data
  • Initially, engaged to manage the project delivery of BSS/Campaign Modernisation & Intelligent Decisioning (CMID) Program
  • The program introduced AI decisioning and workflow automation to improve the management of marketing campaigns, customer interaction and increase revenue
  • Due to delays in funding and change in delivery strategy I was 100% allocated to Data Retention Refresh Program
  • Engagement of vendors through Master Services Agreement and Work Packages
  • Managed Vendor delivery including all issues and risk impacting program delivery
  • Managed vendor responsible for implementing of 285 servers in two data centres
  • Managed implementation of cyber security and OSS set up and configuration
  • Managed the migration of 1.2 Petabytes of data from legacy to new system
  • Managed interdependencies across project
  • Managed cross functional teams across delivery work streams
  • Manage business requirements/user stories development and scope
  • Managed development of digital user interface applying Agile methodology
  • Managed data migration from on premises to private cloud with integration and access to BI/Data Warehouse
  • Decommissioning of legacy system
  • Manage implementation of processes and procedures
  • Managed and estimated project costs, resource requirements, budgets and schedule
  • Defined key milestones and provided project status reports across program including tracking against those milestones
  • Planning of project deliverables and allocation of resources
  • Manage stakeholder communication at all levels of the organisations by communicating and collaborating with Senior Leadership, business and technical teams across TPG organisation
  • Identification and management of RAID register for overall program
  • Ensure adherence to quality processes based on defined project management framework and methodology
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Developed and maintained project budgets to control costs and meet organizational and project goals.
  • Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
  • Reported regularly to managers on project budget, progress, and technical problems.

Senior Project Manager

04.2022 - 08.2022
  • Corporate IT
  • Transport for, Engaged to manage (i) the delivery of Delegation/Governance Assurance system application with integration to HRIS applications and accessible via intranet and (ii) management of Equip (SAP) finance management, asset/inventory/workshop management systems across the Transport NSW cluster
  • Managed initiation, planning, resourcing, development using Agile/Waterfall hybrid methodology
  • Managed organisational change involving process re-engineering, implementation and training
  • Manage business requirements/user stories development and scope
  • Managed and estimated project costs, resource requirements, budgets and schedule
  • Define key milestones and provide project status reports tracking against those milestones
  • Manage performance in terms of costs, timeframes, and quality to agreed service levels
  • Planning of project deliverables and allocation of resources
  • Manage Stakeholder expectations through regular communication at steering committee meetings and informal updates as required including financial status of project
  • Vendor Management including all vendor related issues impacting project delivery
  • Identification and management of risks & issues
  • Ensure adherence to quality processes based on defined project management framework and methodology

Senior Project Manager

National Broadband Network
09.2021 - 04.2022
  • Engaged to manage (i) the delivery of improvements/enhancements to BSS/Billing Management application accessible via the SalesForce CRM front end with backend integration to Oracle eBusiness enterprise system as part of major transformation program
  • Managed initiation, planning, resourcing, development and costing of work packages under the Billing Improvement and Digital Transformation Program applying Waterfall/sAFE Methodologies and SDLC
  • Managed organisational change involving process re-engineering, implementation and training
  • Manage business requirements/user stories development and scope
  • Managed to budget and schedule
  • Managed configuration changes through change management requests to meet business requirements
  • Planning of project deliverables and allocation of resources
  • Manage Stakeholder expectations through regular communication at steering committee meetings and informal updates as required including financial status of project
  • Vendor Management including all vendor related issues impacting project delivery
  • Identification and management of risks & issues
  • Manage dependencies between activities, tasks within the project and across related projects
  • Ensure adherence to quality processes based on defined project management framework and methodology
  • Define key milestones and provide project status reports tracking against those milestones
  • Manage performance in terms of costs, timeframes, and quality to agreed service levels.

Senior Project Manager

Australian Digital Health Agency
03.2021 - 09.2021
  • Engaged to manage (i) the delivery of digital BSS applications and infrastructure that integrate with the My Health Record system to support doctors, applied health and end customers and (ii) evaluation of tender responses for the provision of a new API Gateway, API development, portal, cloud based hosting and managed services as part of the National Infrastructure Modernisation Program
  • Managed initiation, planning, resourcing, development and costing of work packages under the My Health Record Program applying Prince2/Agile Methodologies and SDLC
  • Manage the procurement of cloud hosting and testing facilities
  • Managed training strategy and planning
  • Manage business requirements/user stories development and scope
  • Managed to budget and schedule
  • Managed configuration changes through change management requests to meet business requirements
  • Planning of migration from existing gateway to new gateway
  • Manage Stakeholder expectations through regular communication at steering committee meetings and informal updates as required including financial status of project
  • Vendor Management including all vendor related issues impacting project delivery
  • Identification and management of risks & issues
  • Manage dependencies between activities tasks within the project and related projects
  • Ensure adherence to quality processes based on defined project management framework and methodology
  • Define key milestones and provide project status reports tracking against those milestones
  • Manage performance in terms of costs, timeframes, and quality to agreed service levels.

On Sabbatical
05.2020 - 02.2021
  • Looking after family and myself during COVID19 lockdown
  • Completing projects around the house
  • Project Management training courses.

Senior Project Manager

First Class Accounts
07.2017 - 04.2020
  • Hands on client project management role responsible for the transition of clients from existing legacy applications to new applications projects that include the implementation of Digital, SaaS, cloud-based ERP/finance HR systems and applications: core accounting including reconciliations/GL/Payments, time & attendance, Field Workforce Management, SaaS, systems development, customisations, migration of data, re-engineering of business processes, training and customer acceptance testing to agreed timeframes
  • Responsibility:
  • Manage the full end to end implementation to deliver to all accounting and financial requirements on time and within budget for end clients
  • Managing the gathering of documented and agreed business requirements based on current state to future state requirements
  • Managed planning, master schedule and dependencies that include vendor deliverables and in-house deliverables
  • Manage project initiation and onboarding of clients to ensure successful delivery
  • Manage to project timeline, track and report on status and budget estimate to complete as per stakeholder requirements
  • Manage business analysis scope, risk and issues, configuration and change
  • Manage the Re-engineering and streamlining of business processes
  • Manage quality assurance through systems testing and user acceptance testing
  • Managing project team members in a cross-matrix environment, providing leadership and keeping the team motivated
  • Stakeholder engagement and management with both internal and external stakeholders
  • Manage scope through change management processes
  • Proactively identify and manage issues and risks impacting implementation to resolution
  • Establish government structure and process, set up and chair Steering Committee and Project Management meetings
  • Compile project status reports

Senior Implementation Project Manager

NSW Health
08.2016 - 02.2017
  • Engaged to manage the transformation and transition from existing legacy systems and processes to a new centralised intranet based Time & Attendance application Health Roster with data & compliance across Local Health Districts and Health Agencies
  • Responsibility:
  • Overseeing the organizational change impacts, scope, time, cost, quality, human resources, communications and risks and issues processes
  • Develop, implement and maintain the implementation project schedule to deliver the project within agreed timeframes, resources and budgets;
  • Managed the planning and coordination of Health Roster training
  • Proactively manage issues and risks relating to implementation and escalate as required
  • Report on the progress of implementation, key milestones and dependencies
  • Manage diverse stakeholders within eHealth and across Local Health Districts and Health Agencies
  • Manage key project activities including data collection, system configuration, training, change and communications management, go-live readiness and transition to business as usual arrangements
  • Manage and chair Steering Committee Meetings
  • Ensure data & compliance with all relevant finance, audit, policy, procedures, legislative, security and reporting requirements.

Senior Project Manager

Sydney Trains
01.2016 - 06.2016
  • Engaged to develop the business case and manage the full end-to-end project delivery of Workforce Management application which includes Workforce Demand Planning, Rostering and Supply Management
  • Due to NSW Government priority on infrastructure the project was placed on hold before completion.

Senior Project Manager

12.2013 - 05.2015
  • Engage to managed the end-to-end project delivery of transformation projects to transition the organisation from existing current state legacy applications and processes to future state BSS applications and processes consisting of (i) intranet accessible Microsoft Dynamics CRM applications with integrated backend and single source of truth database, data remediation and process improvement (ii) managed the implementation of an Email Direct Marketing (EDM) off the shelf solution use to manage newsletter and marketing campaigns and (iii) managed development and implementation of EDM subscription management with back end enterprise application integration
  • Including the release management and planning of software enhancements to existing and newly developed applications
  • Managed the planning and delivery from initiation through to design and development of Microsoft Dynamics CRM local and off shore applying Prince2/agile methodologies and SDLC
  • Managed the procurement of ongoing software development for integration of web front end with CRM backend enterprise integration
  • Manage procurement of hardware and implementation of hardware platform in data centre
  • Regular Business case reviews
  • Project remediation to bring program back on track
  • Experience implementing organisational change as part of overall project delivery
  • Managed training strategy and planning
  • Manage business requirements gathering and scope
  • Successfully managed to budget and schedule
  • Managed configuration changes through change management requests to meet business requirements
  • Managed data migration of legacy database to new backend application
  • Manage Stakeholder expectations through regular communication at steering committee meetings and informal updates as required including financial status of project
  • Vendor Management including all vendor related issues impacting project delivery
  • Identification and management of risks & issues
  • Manage dependencies between activities tasks within the project and related projects
  • Ensure adherence to quality processes based on Austrade defined project management framework and methodology
  • Define key milestones and provide project status reports tracking against those milestones
  • Manage performance in terms of costs, timeframes, and quality to agreed service levels.

Senior Program Manager

National Broadband Network Co
06.2011 - 12.2013
  • Successfully managed multiple project streams across the organisation to deliver BSS applications (i) SharePoint QA/QI application development and implementation (ii) Enterprise Workforce Management application development and implementation including the integration of backend enterprise software applications and complex business transformation and transition of existing workforce legacy system to the new Enterprise Workforce Management application
  • Managed the project delivery from conception, design through to implementation across multi project streams across the organisation
  • Managed business requirements for the Activations & Assurance Field Workforce Management application
  • Develop business case with regular reviews
  • Managed software development using both Prince 2 hybrid and agile methodologies while applying SDLC
  • Managed the transition from existing workforce legacy systems and processes to the new workforce management application
  • Managed data warehouse/BI requirements and implementation of hardware to application requirements
  • Manage Stakeholder expectations through regular communication at steering committee meetings and informal updates as required including financial status of project
  • Managed Workforce Management RFT procurement for the purpose of sourcing COTS software solutions
  • Assessment and evaluation of COTS software solutions and vendor support
  • Procurement, Vendor selection, Business case development and allocation of funding through capital funding board
  • Project planning
  • Software release management
  • Experience implementing organisational change as part of overall project delivery
  • Managed the development, planning and coordination of training courses for in-house support staff and field staff
  • Managed the on-boarding of external field contracting staff
  • Management of scope, schedule and budget
  • Identification and management of risks & issues
  • Manage dependencies between activities/tasks within the project and related projects
  • Ensure adherence to quality processes based on the defined NBN project management framework and methodology
  • Define key milestones and provide project status reports tracking against those milestones
  • Manage vendor performance in terms of costs, timeframes, quality to agreed service levels
  • Configuration change management.

Business Program Manager

Singtel Optus
07.2010 - 06.2011
  • Successfully managed multiple streams of activities to deliver online web based and mobile rate plans and applications as part of product development & channel distribution projects for the SMB market
  • Management of end-to-end program delivery streams including IT, Network, Customer Support, Marketing and Organisational Change Management which included Training
  • Applied Optus’s project methodology and SDLC to deliver software components of overall solutions
  • Work with Product Management & Marketing teams to define business requirements and translate into functional requirements to ensure business objectives are achieved
  • Business case development and reviews
  • Managed Data warehouse/BI requirements
  • Implementation of organisational change components as part of overall project delivery
  • Report into Steering Committee, Sponsor and Project Owner through formal and informal channels
  • Agree scope and project timeframes with Project owner and project manager
  • Define budget requirements and gain approval from steering committee and project gates
  • Procurement of goods & services
  • Management of scope, schedule and budget
  • Identify and manage risks & issues through regular liaising with project stream leads and Project owners
  • Manage dependencies between activities tasks within the project and related projects
  • Ensure adherence to quality processes based on the defined program/project management framework and methodology
  • Define key milestones and provide project status reports tracking against those milestones
  • Manage key stakeholder expectations through regular communication
  • Manage performance in terms of costs, timeframes, quality to agreed service levels
  • Work with Product Management & Marketing Management to generate Business case and benefits

Senior Project Manager

Roads & Traffic Authority
09.2009 - 06.2010
  • Responsible for end-to-end project management of online BSS application development and infrastructure projects to improve end customer service (public)
  • Projects included: (i) Live Traffic Information Web Site with live streaming of traffic conditions applying Prince 2 Hybrid with SDLC and (ii) Variable Messaging Signs for Freeway & Highway updates
  • Managed project delivery based on business requirements, defined and agreed project deadlines
  • Project costing
  • Project remediation of Variable Message Signs that was behind schedule
  • Work with road engineering to implement augment network infrastructure to support variable messaging signs
  • Managed all changes to scope, schedule and budget through change management processes
  • Conducted Feasibility assessments prior to commencement of projects
  • Assessed software applications for use internally by RTA
  • Managed planning and coordination of software application training of RTA staff
  • Procure goods & services as per NSW State Government Procurement Process
  • Identified and managed risks & issues and ensure regular liaison between related projects and dependencies for the project
  • Conducted regular weekly project team meeting and fortnightly stakeholder management meetings
  • Ensure adherence to quality processes based on the defined project management framework and methodology
  • Stakeholder management
  • Defined key milestones and provided project status reports tracking against those milestones
  • Established and managed internal and external relationships
  • Manage stakeholder expectations
  • Manage performance in terms of costs, timeframes, and quality to agreed service levels.

Senior Project Manager

RailCorp
08.2008 - 06.2009
  • Internal Consulting Unit
  • Strategy Performance and Access, Responsible for the end-to-end project delivery of workflow management and interface (BSS) applications to improve customer service and customer safety (i) HR Establishment and (ii) Health Assessment via HR Service Centre portal with backend access to Ellipse ERP system as part of overall HR Transformation Program
  • This included managing the transition of legacy systems and processes to newly developed applications
  • Managed Tender evaluation panel for the purchase and sourcing of workflow management tools/business process management solution to be used to implement process and service improvements through the automation, validation, tracking, escalation and reporting of HR transactions while updating RailCorp’s ERP HRIS system
  • B business case development and reviews
  • Manage end-to-end delivery of application development projects to agreed milestones across project streams including IT, Network, Change Management and Training
  • Applied Waterfall methodology utilising SDLC
  • Work with project owner to develop business requirements
  • Agree project timeframes and budget in conjunction with stream leads
  • Managed all changes to scope, schedule and budget through change management processes
  • Managed organisational change through communication planning and training program implementation
  • Identified and managed risks & issues and ensure regular liaison with project streams and related projects
  • Conducted regular weekly project team meeting and fortnightly stakeholder management meetings
  • Ensure adherence to quality processes based on the project management framework and methodology adopted for this project
  • Set up the project governance structure of Stream Leads, key stakeholders and steering committee
  • Manage stakeholder expectations
  • Provided project status reports tracking against key milestones
  • Managed project managers & lead project teams
  • Established and managed internal and external relationships
  • Manage performance in terms of costs, timeframes, quality to agreed service levels
  • Managed and facilitated organisation change impact within organisation.

Senior Project Manager

Suncorp
01.2008 - 06.2008
  • Engaged to project manage the merge of Vero Workers Compensation under the GIO Workers Compensation brand incorporating organisational change tasks and activities into overall project delivery.

Senior Project Manager

IT & Common Systems, Woolworths Ltd
09.2007 - 01.2008
  • Engaged to project manage the RFT process and the establishment of the virtualisation of Windows 2003 Servers to VMWare platform project as part of the Server Refresh Program.

Program Manager

Optus Singtel Pty Ltd
05.2007 - 09.2007
  • Engaged to manage the integration of AlphaWest sales and support processes and procedures into Optus Business sales channel and to productise the Nokia Dual Mode Handset.

Senior Project Manager

University of Newcastle
02.2006 - 05.2007
  • HR Portfolio, Enterprise Applications, Responsible for the end-to-end project management of the development and implementation of online web-based HR applications accessible via HR Intranet Portal interfacing with UoN’s main core HRIS (Alesco/ERP) and Finance Systems
  • This role included the management of the re-engineering of business processes, transition of legacy applications and training of staff as part of the overall transformation program of work.

Program Manager

Integrated IP Solutions, Telstra
09.2001 - 12.2005
  • During this period was responsible for the end-to-end management of the product development, processes and product lifecycle program of work for the Managed & Integrated IP Solutions Portfolio which covered both Network and IT (server based) Infrastructure Programs
  • Plus the merging of an external subsidiary that provided hosting solutions back into Telstra and consolidated those services into the overall Managed & Integrated IP Solution.

Project Delivery Manager

10.1999 - 09.2001
  • During that period successfully project managed end to end delivery of a series of ebusiness, financial services and self-service web portal projects in the eBusiness Products Portfolio
  • Confidential
  • Page 1 of 10

Education

Masters of Project Management -

University Technology Sydney

Diploma of Project Management -

University of New England

Certificate IV Bookkeeping -

Skills

  • Delivery focused
  • Motivated
  • Pro-active
  • Results orientated
  • Program/Project Leadership
  • Stakeholder management
  • Transformation
  • Transition
  • Implementation planning
  • Full end to end project management
  • SaaS
  • Cloud based applications
  • BSS
  • ERP
  • Payroll
  • Time & Attendance
  • Field Workforce Management Applications
  • Human Capital Management (HCM) Software Applications
  • Project remediation
  • Process improvement
  • Reengineering
  • Enterprise project management
  • Integration project management
  • Complex project management
  • Project Lifecycle management
  • Release management
  • Project management methodologies
  • PMBOK
  • Prince2
  • Agile
  • Waterfall
  • System Development Life Cycle Management (SDLC)
  • Issues management
  • Risks management
  • RFI
  • RFQ
  • RFT
  • Due Diligence
  • Procurement activities
  • Management of Tenders
  • Sourcing
  • Evaluation and selection of 3rd Party software applications
  • Organisational change
  • Vendor Relationship Management
  • Contract Negotiation
  • Deliverables
  • Business case development
  • Stakeholder engagement
  • Stakeholder relationships
  • Stakeholder expectations
  • Stakeholder communication
  • Program/Project Budgets
  • Actual Finance Management
  • Project Performance Assessment
  • Project status reporting
  • Presentation

Timeline

Senior Project Manager, BI Program Delivery

TPG Telecom
08.2022 - 05.2024

Senior Project Manager

04.2022 - 08.2022

Senior Project Manager

National Broadband Network
09.2021 - 04.2022

Senior Project Manager

Australian Digital Health Agency
03.2021 - 09.2021

On Sabbatical
05.2020 - 02.2021

Senior Project Manager

First Class Accounts
07.2017 - 04.2020

Senior Implementation Project Manager

NSW Health
08.2016 - 02.2017

Senior Project Manager

Sydney Trains
01.2016 - 06.2016

Senior Project Manager

12.2013 - 05.2015

Senior Program Manager

National Broadband Network Co
06.2011 - 12.2013

Business Program Manager

Singtel Optus
07.2010 - 06.2011

Senior Project Manager

Roads & Traffic Authority
09.2009 - 06.2010

Senior Project Manager

RailCorp
08.2008 - 06.2009

Senior Project Manager

Suncorp
01.2008 - 06.2008

Senior Project Manager

IT & Common Systems, Woolworths Ltd
09.2007 - 01.2008

Program Manager

Optus Singtel Pty Ltd
05.2007 - 09.2007

Senior Project Manager

University of Newcastle
02.2006 - 05.2007

Program Manager

Integrated IP Solutions, Telstra
09.2001 - 12.2005

Project Delivery Manager

10.1999 - 09.2001

Diploma of Project Management -

University of New England

Certificate IV Bookkeeping -

Masters of Project Management -

University Technology Sydney

Similar Profiles

CREATE PROFILE
Louise Keir