Louise Kelly
Eden,NSW
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Knowledge of healthcare work and communication skills and an understanding in patient/client confidentiality.
History of increasing productivity and customer satisfaction with great phone skills and administrative roles with a positive attitude.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Excited to learn new skills, and work really well with others.
Experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences.
Overview
20
20
years of professional experience
Work History
Dental Office Receptionist
Eden Dental Surgery
03.2022 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients Using Dental 4 Windows.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared patient x-rays and images for dentist review.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Deckhand
YGO Pty Ltd
01.2016 - 04.2022
- Documented and reported safety-related concerns or incidents.
- Maintained and enhanced benchmark status with inspecting agencies.
- Kept operations in compliance with applicable local, state and federal safety and environmental regulations.
- Assisted with navigation and tasks as look-out.
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed safety protocols and procedures to prevent accidents
Assistant in Nursing
Nullica Lodge
07.2008 - 11.2012
- Provided customized care according to individual health plan.
- Organized and managed patient charts and files.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
- Offered nursing station clerical and data-entry assistance to streamline operations.
- Assisted medical supply requisitioning to maintain inventory.
- Answered phone- and Internet-based correspondences to address inquiries.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with IV therapy, medication administration, wound therapy and splinting.
Bar Manager
Australasia
01.2006 - 01.2009
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Waitress
Snug Cove Cafe And Market Shop
01.2004 - 02.2006
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
FIRST AID - FIRST AID
PADI
Merimbula, NSW02.2022
BSB30412 Certificate III in Business Admin - Business Administration
Open Colleges
Online09.2014
Chemical Safety -
Milestone Chemicals Australia Pty Ltd
Eden, NSW04.2012
Certificate IV - Leisure And Health
Pragmatic Training
Eden, NSW10.2010
Certificate III - Aged Care
Wollongong College Australia
Wollongong, NSW07.2010
Basic Food Safety Practices -
Ablaze Total Solutions
Eden05.2010
High School Diploma -
Eden Marine High School
Eden, NSW12.2006
Skills
- Customer Service
- Computer proficiency
- Multitasking abilities
- Responsible
- Customer Data Confidentiality
- Calm Under Stress
- Electronic Recordkeeping
- Patient Safety Management
- Strong Organizational Skills
- Good listening skills
- Team building
- Written Communication
- Photography / Media
- Financial Records and Processing
- Production Work
Timeline
Dental Office Receptionist
Eden Dental Surgery
03.2022 - Current
Deckhand
YGO Pty Ltd
01.2016 - 04.2022
Assistant in Nursing
Nullica Lodge
07.2008 - 11.2012
Bar Manager
Australasia
01.2006 - 01.2009
Waitress
Snug Cove Cafe And Market Shop
01.2004 - 02.2006
FIRST AID - FIRST AID
PADI
BSB30412 Certificate III in Business Admin - Business Administration
Open Colleges
Chemical Safety -
Milestone Chemicals Australia Pty Ltd
Certificate IV - Leisure And Health
Pragmatic Training
Certificate III - Aged Care
Wollongong College Australia
Basic Food Safety Practices -
Ablaze Total Solutions
High School Diploma -
Eden Marine High School
Similar Profiles
Kelvin OxendineKelvin Oxendine
Chief Human Resources Officer at Village Family Dental & Valleygate Dental Surgery CentersChief Human Resources Officer at Village Family Dental & Valleygate Dental Surgery Centers
AMANDA RESMONDOAMANDA RESMONDO
Oral Surgery Assistant at Dr. Salomon Israel Oral and Maxillofacial and Dental Implant Surgery of Vero BeachOral Surgery Assistant at Dr. Salomon Israel Oral and Maxillofacial and Dental Implant Surgery of Vero Beach
Leesandra MirandaLeesandra Miranda
Referral Coordinator/Office Manager's Assistant at Central Florida Institute Of Oral Surgery & Dental ImplantsReferral Coordinator/Office Manager's Assistant at Central Florida Institute Of Oral Surgery & Dental Implants
Terese HutchisonTerese Hutchison
ACAT Assessor at Southern NSW Local Health DistrictACAT Assessor at Southern NSW Local Health District
Daneika StewartDaneika Stewart
Aboriginal Enquiry Officer at Housing Contact Centre, HOMES NSWAboriginal Enquiry Officer at Housing Contact Centre, HOMES NSW