Louise Lanza

Additional dates served:

March 2022 - February 2023 - 11 months

September - November 2021 - 3 months

April – June 2020 - 3 months

• Provided administrative support for Records Manager, Correspondence Management eXchange and LGHub systems.
• Conducted system maintenance and audits to ensure compliance and accuracy.
• Managed Helix requests and process incident requests efficiently.
• Oversaw employee system access to maintain security protocols.
• Executed thorough system testing to identify and resolve issues.

• Managed rollout of Honeywell label printers across Council, including physical installation and driver setup.
• Reviewed all hardware and software SAP shopping cart requests for compliance and efficiency.
• Generated reports using Lansweeper to analyze end-of-life device quantities; advised contracting team on necessary refreshes.
• Investigated employee compliance with One Device per Person policy regarding multiple device logins.
• Imaged and provisioned IT hardware assets, including Surface Pro, laptops, and desktops.
• Oversaw installation of new hardware setups at various Council sites, ensuring operational readiness.
• Maintained Remedy on Demand queue and processed incident requests promptly.
• Provided assistance to users with general hardware inquiries and troubleshooting.

• Operations support for Records Manager (RM) and CMX
• Managing Council records both hardcopy and electronic format in accordance with current legislations
• Conducting record searches for the retrieval of historical data
• Records support for all areas of Council e.g. Lord Mayors Administration Office, City Administration and Governance, Compliance and Regulatory Services, City Projects Office
• Archiving & Digitisation of hardcopy records applying quality assurance processes
• Promoting good record keeping and mail services, supporting all Power users
• Collaborating effectively with colleagues to improve current work procedures and processes
• Acting and executing Councils Code of Conduct and Zero Harm policies
• Providing plans to the public and external organisations
• Searching for plan information by using BIMAP system BrisMaps, RM and older historical mapping systems
• Liaising with the Contact Centre to provide information on Council plans
• Providing excellent customer service at the Plan Custodian public front counter and over the phone
• Processing payments for plans using online BPoint payment system
• Registering plans into RM and digitisation of hardcopy plans
• Liaising with City Archives and Active File Storage

• Directed team in evidence collection for disaster response efforts during Cyclone Alfred.
• Coordinated with teams to gather and organize data systematically.
• Established processes for efficient collation of project documentation.

• Compiling documents and data to support claims officers in submissions to Queensland Reconstruction Authority

• Collected, distributed, and sorted Council mail efficiently.
• Managed hardcopy and electronic records for optimal retrieval.
• Executed data entry for various Council documents, including building and development applications.
• Provided records support for Brisbane Square and additional Council depots.

• Sorted and scanned incoming correspondence efficiently.
• Utilized CMX and TRIM systems for accurate data entry.
• Collaborated with support officers and mailroom staff to enhance workflow.

• Executed data entry tasks, including application completion and technician job result documentation.
• Served as primary contact for pre-provisioning, installations, and maintenance inquiries.
• Collaborated with Telstra staff, technicians, and customers to facilitate smooth operations.
• Resolved customer disputes effectively to enhance satisfaction.
• Performed basic office duties to maintain organized workflow.

• Providing face to face and over the phone customer service, store sales, product knowledge, organizing and monitoring stock, solving problems and customer disputes, registers, layby and credit card payments