Louise Lawton

• Contacted patients, answered inbound calls, or emails to book patients in for their appointments at one of our clinics across the country.
• Adhered strictly to established safety standards within the company while providing excellent customer service at all times.
• Took charge of patient cases and supervised their individual pathways.
• Entering referral information on the in-house patient administration systems and updating these systems accordingly.
• Communicating relevant information to internal and external clinics/customers/patients/third party referrers/triage, etc. mainly via. email in a professional manner.
• Responded promptly to inquiries from patients or family members regarding any aspect of healthcare service delivery.

Accepted an opportunity to contribute in the Medico-Legal department, working alongside a more closely-knit team while assuming added duties.

By taking this role, I also took on the challenge of learning a completely unfamiliar profession at Zen Internet, showcasing adaptability and eagerness to learn.

• Delivered prompt and effective solutions to customer inquiries at the first point of contact while also imparting knowledge on self-service options and their advantages.
• Provided extensive customer and technical support in various ways, contributing to the overall enrichment of my role by always going the extra mile.
• Actively participated in professional development opportunities, meetings, and training sessions to continuously improve knowledge and skills.
• Ensured the proper handling of complaints through adherence to company guidelines.

This role allowed me to meet and interact with diverse individuals while consistently pushing my limits in a range of different tasks. I also developed self-assurance through trusted responsibilities of opening and closing the store alone.

• Consistently delivered high-quality work as a dependable team member.
• Organised and prioritised work to complete jobs in a timely/efficient manner. This was especially important when opening or closing the store alone.
• Upsold additional items to increase store profits, while working quickly and accurately.
• Managed the preparation and handling of raw and cooked foods in compliance with hygiene safety regulations.
• Performed ongoing cleaning duties to maintain cleanliness in both eating and serving areas.

With this being my first job, I adapted seamlessly to the quick turnarounds and high-energy atmosphere. The interaction with customers was a big part of this role, so I got to really practice my customer service skills while making sure I could fulfill all customers' needs.

• Provided assistance to restaurant staff to enhance service quality.
• Provided information on menu items and offered ingredient advice.
• Dealt with bill payments.
• Demonstrated proficiency in table service by efficiently serving and clearing away tables, food, and beverages.