Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Lawton

Sydney

Summary

Detail-oriented professional with over 4 years of experience in customer service, technical support, and patient care administration. Proven ability to quickly adapt to new roles, demonstrating resilience and a strong work ethic. Skilled in managing high-volume inquiries and delivering excellent service under pressure. Seeking to leverage my expertise in a challenging role that offers opportunities for growth and development.

Overview

3
3
years of professional experience

Work History

Operations Support Coordinator

Downer
09.2024 - Current
  • Act as a central liaison between government clients, subcontractors, and internal teams to coordinate work orders, monitor job progress, and proactively resolve issues, ensuring compliance with contractual KPIs.

    Utilise internal systems (e.g., WMS, CRM platforms, or job tracking tools) to log, update, and monitor work orders, and generate operational reports for management.

    Foster collaborative relationships across project stakeholders to anticipate potential delays, align timelines, and keep projects progressing toward key milestones.

    Manage client requests from initiation through to resolution, maintaining service quality and responsiveness.

    Take ownership of assigned work orders, ensuring timely task completion and accurate coordination of required resources.

Patient Care Administrator

InHealth
06.2023 - 04.2024
  • Streamlined patient booking process, enhancing customer satisfaction. Maintained high safety and service standards, ensuring compliance and excellence.
  • Led patient case management, improving pathway efficiency and accuracy. Enhanced internal and external communication, ensuring accurate and timely information exchange

Technical Support Advsior

Zen Internet
03.2022 - 05.2023
  • Delivered prompt and effective solutions to customer inquiries at the first point of contact while also imparting knowledge on self-service options and their advantages.
  • Provided extensive customer and technical support in various ways, contributing to the overall enrichment of my role by always going the extra mile.
  • Actively participated in professional development opportunities, meetings, and training sessions to continuously improve knowledge and skills.

Education

No Degree - Criminology

University of Salford
Manchester, UK

A Level -

Rochdale Sixth Form College
Manchester, UK
05-2022

GCSE -

Oulder Hill Community School
Rochdale, UK
05-2018

Skills

  • Customer service excellence with a strong focus on client satisfaction
  • Excellent verbal and written communication skills
  • Ability to prioritise and manage workload efficiently in fast-paced environments
  • Exceptional attention to detail and accuracy
  • Strong sense of accountability and responsibility
  • Technical support knowledge with proficiency in relevant software/tools

Timeline

Operations Support Coordinator

Downer
09.2024 - Current

Patient Care Administrator

InHealth
06.2023 - 04.2024

Technical Support Advsior

Zen Internet
03.2022 - 05.2023

No Degree - Criminology

University of Salford

A Level -

Rochdale Sixth Form College

GCSE -

Oulder Hill Community School

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Louise Lawton