LOUISE LOCKWOOD

• My role at Hickman Family Lawyers as Executive Assistant, supporting the principal of the firm a Senior Associate, together with assisting Junior Lawyers working on files
• Extensive diary and appointment management for direct reports relating to both business, professional and some personal arrangements
• Resolving any scheduling conflicts and ensuring all meetings are on time
• Managing inboxes for direct reports
• Managing incoming and outgoing correspondence
• Keeping a well-organised filing system for executive documents, confidential information and reports
• Extensive interaction with clients, other lawyers and legal practitioners as well as the Court
• EFiling documents on Commonwealth Court Portal
• Drafting of Court documents and correspondence
• Mentoring junior staff
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Supported executives in decision-making processes by conducting research and presenting findings in clear formats.

Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Assisted in the development of company policies and procedures, contributing to a more organized work environment.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Facilitated training and onboarding for incoming office staff.
• Volunteered to help with special projects of varying degrees of complexity.

• My role at Lavan as a Senior Legal Assistant supporting one Partner of the Family Law Team and a Senior Associate
• Extensive diary and appointment management for direct reports
• Managing incoming and outgoing correspondence for direct reports
• Co-ordinating, and minuting weekly Family Law Team meetings
• Co-ordinating internal and external events with stakeholders and for business development opportunities
• Extensive interaction with clients, other lawyers and legal practitioners as well as the Court
• EFiling documents on Commonwealth Court Portal
• Drafting of Court documents
• Extensive monthly billing and invoicing as well as forecasting reports
• Mentoring junior staff
• Expedited resolution of routine issues with opposing counsel or court staff through professional communication skills both written and verbal.
• Maintained confidentiality of sensitive information while handling a high volume of client data across multiple practice areas.
• Enhanced legal team efficiency by drafting and reviewing documents, including pleadings, motions, and discovery requests.
• Maximized lawyers productivity by managing calendars, booking travel arrangements, and coordinating meetings with clients or opposing counsel.
• Increased accuracy in billing records through meticulous timekeeping practices for all assigned cases.
• Ensured compliance with court rules and deadlines by meticulously tracking filing dates and submitting documents in a timely manner.

• My role as project support officer the Infrastructure Delivery Directorate working on the Northlink 3 Project based on site including the following duties:
• Maintaining critical project records
• Assist with coordinating project reports
• Maintain the site office and office supplies
• Provides business support to NorthLink Northern team
• Providing a high level of administrative, business and project support
• A good knowledge of computer software, including word, excel, electronic diaries, email management and complex document control
• Ordering of PPE requirements
• Coordination of inductions and meetings with the various contractors
• Experience in working in a project team environment

• Provide comprehensive secretarial service to the Commissioner including diary management, dictaphone transcription, formatting and proof-reading correspondence, speeches, presentations and complex reports
• Coordinate swearing in procedures for new staff and contractors
• Receive, assess and manage telephone and electronic communication and correspondence for the Commissioner
• Prepare manage and maintain a range of information and correspondence to and from the Commissioner’s office, including maintaining effective storage and retrieval of documents and ensuring the security and confidentiality of matters are managed appropriately
• Provide high level administrative service to the Commissioner including arranging and coordinating meetings, conferences, collating information and statistics
• Prepare agendas, scribe and distributes minutes from executive meetings and manages follow-up actions
• Coordinate travel and accommodation requirements and prepare itineraries for the Commissioner and members of the Executive Office
• Credit card acquittals
• Welcome visitors to the office and arrange hospitality requirements

• Executive Assistant to two Directors, People, Culture & Markets and Operational Services and Sustainability
• Extensive diary management across multiple management executives
• The Director of PC&M, as a lawyer, required more specialised support utilising my legal skills to assist with:
• Transcription and drafting of documents including contracts, deeds and reports
• Assisting with drafting and proof reading of various documents and contracts (this included dealing with highly sensitive documents such as employment contracts and termination contracts)
• Legal research as required by the lawyers in the wider team
• Travel bookings, including accommodation, car hire
• Charter flights to sites and site accommodation bookings
• Minuting of meetings, review and distribution of minutes
• Assisting with collation of ELT papers for weekly meetings
• Ordering of PPE
• Purchase orders
• Administrative support to the wider team
• Mentoring