Louise Longhorn
Middle Swan,WA
Summary
Dynamic Office Manager with 12 years experiance at Choice Accreditation Services, adept in Medicare and accreditation processes.
I am hard worker and take great pride in my work in all areas. I work great in a team environment but also can work excellent by myself.
I am a very friendly polite person who will represent your company to the highest degree.
I absolutely love meeting people and putting them at ease so being a receptionist at a medical practice would suit me to a tee.
I would like to show you how I can be an asset to your company.
Overview
12
12
years of professional experience
Work History
Office Manager
Choice Accreditation Services
10.2012 - 04.2024
- I worked as office manager for Choice Accreditation Services/Choice Group for 12 years. My knowledge in the medical field and accreditation field is high and I take great pride in the role I have played.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Dealt with all Medicare enquiries via HPOS and phone. Applied and lodged all LSPN applications, Dr's Provider number applications, all HPOS queries from clients in the medical fields.
- Handled all entry level accreditation paperwork for clients. From lodgement to having entry level accreditation passed
- Dealt daily with HDAA,NATA and Qip.
- All reception duties.
- PA to Director.
- Clients first point of call for all of there Medicare and accreditation issues.
Education
St Norberts Catholic Collage
12.1993
Skills
- Medicare and Accrecitation expertise
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Payroll processing
- Administrative support
- Clerical support
- Account reconciliation
- Staff management
- Employee supervision
- Human resources
- Conflict management
- Staff hiring
- Travel coordination
- Policy and procedure modification
- Compliance monitoring
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Excellent phone manner
- Calm under pressure
Timeline
Office Manager
Choice Accreditation Services
10.2012 - 04.2024
St Norberts Catholic Collage