Louise Maher
Melbourne
Summary
A personable and dedicated professional with over four years of experience supporting marginalized groups through youth, community, and family support services. Successfully completed a seven-month internship at one of Ireland’s leading technological universities, providing comprehensive support to students and faculty, performing administrative tasks, and coordinating event planning. Passionate about building meaningful connections and contributing to a collaborative team environment. I am seeking a long-term position where I can apply my skills, grow professionally, and make a positive impact as a valued member of the team.
Overview
2
2
years of professional experience
Work History
Surge Support
Kangan Institute
03.2024 - 07.2024
- Provided direct assistance to diverse individuals, addressing inquiries and resolving concerns in a supportive and professional manner
- Guided students through complex processes such as enrollment, financial aid, and accessing campus resources, ensuring equitable support for all
- Delivered empathetic and solution-focused support to individuals facing academic, technical, or personal challenges
- Collaborated with multidisciplinary teams to streamline communication and improve service delivery
- Maintained accurate and confidential records, adhering to organizational and ethical standards
Social Care Worker/Key Worker
Daffodil Care Services
03.2022 - 05.2023
- Delivered comprehensive case management services to clients aged 18–21 transitioning out of state care, fostering independence and self-sufficiency.
- Provided support in both residential settings and through community outreach, focusing on life skills development and navigating life beyond state care.
- Facilitated individualized emotional and mental health support, addressing diverse challenges including substance misuse, housing instability, and family dynamics.
- Assisted clients in accessing education and employment opportunities, securing financial support, and locating appropriate housing.
- Collaborated with external public services and community organizations to advocate for and meet clients’ unique needs.
- Offered tailored support for LGBTQIA+ individuals, including education and resources, while promoting an inclusive and safe environment.
- Conducted one-on-one needs-based key working sessions, ensuring personalized and effective support plans.
Social Care Intern
Southeast Technological University
09.2022 - 03.2023
- Coordinated focus groups, professional meetings, and a variety of student welfare check-ins, ensuring effective communication and productive outcomes.
- Supported the facilitation of workshops and lectures for approximately 200 students, promoting engagement and learning.
- Managed event logistics, including monitoring registration and attendance, preparing venues, coordinating with guest speakers, providing refreshments, and documenting events through photography.
- Maintained and monitored student-related databases, including attendance records, work placement tracking, graduate records, and feedback from staff and students.
- Collaborated with a team of 20 professionals on the development and implementation of university policies and procedures.
- Liaised with external organizations and university students to arrange and coordinate 400 hours of work placement per student, ensuring compliance with academic requirements and fostering professional growth.
Education
BA (Hons) - Professional Social Care Practice
Southeast Technological University Carlow
05.2022
Skills
- Extensively trained in child protection and crisis support with over four years’ experience in youth/family services
- Excellent administration/computer skills
- Self-motivated, with a strong sense of personal responsibility
- Strong leadership skills which are demonstrated through a previous management position
- Notable written and verbal communication skills
- Proven ability to learn quickly and adapt to new situations
Timeline
Surge Support
Kangan Institute
03.2024 - 07.2024
Social Care Intern
Southeast Technological University
09.2022 - 03.2023
Social Care Worker/Key Worker
Daffodil Care Services
03.2022 - 05.2023
BA (Hons) - Professional Social Care Practice
Southeast Technological University Carlow
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