Louise Mason
Sunshine Coast,QLD
Summary
I am an insightful Manager of twenty years offering a history of success coordinating and monitoring operations across various departments. I am highly committed, with a hardworking mentality in best practice, market trends and regulatory requirements of industry operations. I encourage a team approach to analytical problem-solving and input of fresh ideas. I am also a strong believer in promoting excellent customer relations and relationship-building with both the customer and their representative. I have solid leaderships skills leading my team of 123 employees to successful run my most recent facility.
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Site Manager
Arcare Noosa
05.2022 - 01.2023
- Worked closely with Regional Manager and State Manager.
- Created weekly and monthly reports and presentations for management team.
- Assisted in commissioning of our new site.
- Resolved issues between employees and customers using company policies
- Maintained records and logs of work performed and materials and equipment used..
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Monitored, coached and supervised team of 123 employees 2022.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with federal, state and local regulations to prevent unnecessary delays.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Communicated daily with vendors to keep project fully operational.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Attended weekly meetings with the Quality Team to discuss safety procedures, compliance issues and facility maintenance.
- Trained managers of each department in safety protocols and procedures.
- Interviewed, hired and trained new workers.
- Resolved issues between employees and customers using company policies.
- Maintained records and logs of work performed and materials and equipment used.
Site Manager
Sundale LTD
03.2021 - 04.2022
- Supervised contractor work processes and adherence to project schedule.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Inspected cleanliness of common areas and offices.
- Attended 2 on-site meetings with subcontractors and clients per month.
- Interviewed, hired and trained new workers.
- Facilitated change management activities for department and staff of 59 individuals.
- Attended weekly meetings to discuss safety procedures, compliance issues and facility maintenance.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Trained managers of each department in safety protocols and procedures.
- Resolved issues between employees and customers using company policies.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Oversaw all daily office operations and equipment maintenance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coordinated site investigations, documented issues and escalated to executive teams
Manager
Lutheran Aged Care
09.2017 - 04.2021
- Developed and maintained relationships with customers and suppliers through account development and assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Controlled costs and optimized spending by restructuring the budgets for labor, capital assets, inventory purchasing.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals through monthly business meetings.
- Applied performance data to evaluate and improve operations and maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- ACFI coordinator raising revenue from $155.02 - $161.42 whilst maintaining 100% occupancy rate consistently.
- Member of multiple committees including "Medication Advisory Committee" and "Quality and Safety Committee", including risk management implementation and changes in policy.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Participated in the Facility passing all 44 components and achieved
- Established and updated work rosters to account for changing staff levels and expected workloads. Approved regular payroll submissions for employees.
- Promoted up skilling of existing employees to maximise team agility and performance, to comply with customer demands and skill/knowledge base and leave coverage.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Reviewed performance data and maintained annual staff appraisals. Developed and maintained courteous and effective working relationships.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and promote exemplary clinical judgement when making care decisions.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols. With emphases on risk management, mandatory reporting, elder abuse and customer rights to live their best lives in care.
- Contributed to the evaluated skills of all nursing personnel and verified staff certifications for validity. Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Educated Customers and caregivers on healthcare protocols and processes, aged care standards, charter of rights and an open door policy.
- Actively engaged and participated in consults, patient care plan development and patient monitoring. Updated patient charts with data such as medications to keep records current and support accurate treatments.
- As a team assessed customers to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers, customer and representative input.
- Contributed to the development of strategies to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote Facility quality and safety initiatives .
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise, also at times with the input of the HR manager.
- Managed 32 nurses and nursing activities in 30-bed facility by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Worked at least 35 hours per month as floor nurse to maintain clinical proficiency, join in as an extra to boost morale and respect and regular walk around throughout the day.
- Recruited and hired top performers to add talent and value to department
Care Manager
RSL LifeCare
07.2016 - 02.2017
- Care Manager for 86 bed Facility and all their care coordination.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem, general wellness and to promote leadership and knowledge.
- Analyzed key performance indicators to assess and manage risk, Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Reviewed and evaluated test results to suggest care and treatment options.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Development of ACFI packs.
- Ordering of stock.
Registered Nurse
Culcairn Hospital
01.2011 - 05.2016
- Attending to emergency department, communicating with health staff from larger surrounding hospitals, attending to Doctors rounds, providing care in a five room acute department, over-seeing and providing care in the nursing home and hostel attached.
- Attending to aspects of community health including mental health, referring patients to appropriate post care, discharge planning, mentoring staff and patient/family, in-charge of facility, answering phones, attending medication rounds.
- Auditing for hand hygiene Australia monthly as well as manual handling auditing.
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections, and monitored responses.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Deputy Nurse Manager
NSW Health - Culcairn MPS
01.2015 - 01.2016
- Worked with providers to define quality metrics and outcome reporting process.
- Coordinated implementation of health programs and initiatives in collaboration with professionals and technical personnel.
- Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Arranged transportation and documented details of discharge transition plans.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Collaborated with team members to achieve target results
- Participated in team-building activities to enhance working relationships
Education
Management
Management And The Law 2020
New South Wales2020
Post Graduate Certificate - Management
Management And Leadership Course
New South Wales2018
Post Graduate Certificate - Nursing
Australian College of Nursing
New South Wales2014
Bachelor of Science - Nursing
QUT
Kelvin Grove Campus QLD11.2011
Diploma - Enrolled Nursing
Cooloola Sunshine Institute of Tafe
Nambour, QLD07.2002
Certificate III in Aged Care - Nursing
Hill Crest
Redcliffe, QLD10.2000
Skills
- Hand hygiene Champion- Gold standard hand hygiene accredited/auditing certificate
- Donning and Doffing certificate
- Nasopharyngeal swabbing training
- Managing databases
- Risk management abilities
- Manual Handling Champion/auditing certificate
- Advanced life support
- HR management
- Strong Accreditation knowledge
- Strong ACFI knowledge
Timeline
Site Manager
Arcare Noosa
05.2022 - 01.2023
Site Manager
Sundale LTD
03.2021 - 04.2022
Manager
Lutheran Aged Care
09.2017 - 04.2021
Care Manager
RSL LifeCare
07.2016 - 02.2017
Deputy Nurse Manager
NSW Health - Culcairn MPS
01.2015 - 01.2016
Registered Nurse
Culcairn Hospital
01.2011 - 05.2016
Management
Management And The Law 2020
Post Graduate Certificate - Management
Management And Leadership Course
Post Graduate Certificate - Nursing
Australian College of Nursing
Bachelor of Science - Nursing
QUT
Diploma - Enrolled Nursing
Cooloola Sunshine Institute of Tafe
Certificate III in Aged Care - Nursing
Hill Crest
Similar Profiles
Amber ZaninniAmber Zaninni
OSHC Educator at Noosa Christian CollegeOSHC Educator at Noosa Christian College
Lauren GodsallLauren Godsall
CT and General Radiographer casual contract at Noosa RadiologyCT and General Radiographer casual contract at Noosa Radiology
Ella CarleyElla Carley
Customer Service Supervisor at Noosa CouncilCustomer Service Supervisor at Noosa Council
Lexy MartynLexy Martyn
Childcare Educator at Bella Grace Early LearningChildcare Educator at Bella Grace Early Learning
Emma KellyEmma Kelly
High Ticket Remote Closer at Blush VIP MatchmakingHigh Ticket Remote Closer at Blush VIP Matchmaking