Louise Matthews
Winmalee,NSW
Summary
Dynamic supervisor with proven expertise at Fish & Foul in optimizing workflows and enhancing customer satisfaction. Skilled in staff training and inventory management, I excel in high-volume environments, ensuring efficient operations and fostering strong customer relationships. Adept at problem-solving and decision-making, I consistently drive team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Supervisor
Fish & foul
Katoomba , NSW
07.2022 - Current
Executed end-of-day procedures, ensuring accuracy in financial reporting.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on product knowledge and customer service best practices.
- Coordinated inventory management, maintaining optimal stock levels for product availability.
- Maintained high-volume customer service, enhancing customer satisfaction.
Barista
BP Dunn group
Katoomba , NSW
03.2020 - 07.2022
- Prepared and served a variety of coffee beverages and teas.
- Assisted customers and tailored recommendations.
- Maintained high level customer flow
- Maintained cleanliness and organization of the coffee shop environment.
- POS knowledge
Education
Springwood High School
Springwood , NSWSkills
- Staff training
- Inventory management
- Workflow optimization
- Team management
- Quick and efficient high customer volume
- Customer relationship management
- EOD procedures
- Sales techniques
- Conflict resolution
- Problem solving
- Policy and procedure development
- Decision-making
References
References available upon request.
Timeline
Supervisor
Fish & foul
07.2022 - Current
Barista
BP Dunn group
03.2020 - 07.2022
Springwood High School