Louise Mc Carney
Hillsdale,NSW
Summary
Experienced and charismatic administrative assistant and sales representative with four years of valuable experience in various areas, including customer service, data entry, and office management. With extensive experience in handling public inquiries, managing databases, creating reports, and coordinating meetings this has equipped with the necessary skills to succeed in an administrative role. Highly dependable, detail-oriented, and thrive in a fast-paced environment. Working in face-to-face customer service establishing rapport with clients to ensure efficient customer service experience and highly developed communication skills.
Overview
6
6
years of professional experience
Work History
Administrative Assistant and Sales Representative
Lough Erne Resort
06.2020 - 03.2023
- Assisted hotel management in implementing various administrative and operational procedures
- Managed and updated hotel's reservation system, ensuring that accurate data was entered and maintained
- Responded promptly to queries and complaints from guests, both in person and over the phone
- Conducted daily reviews of guest information, including room assignments, special requests, and cancellations
- Coordinated with staff to ensure room assignments, transportation arrangements, and other guest requests were fulfilled
- Prepared and updated daily and monthly sales reports for all head of department and management
- Responded to inquiries and conducted prompt follow-ups on potential clients for hotel events, corporate days, golf events and weddings
- Collaborated with the marketing team to create promotional materials and packages for guests having knowledge of these packages
- Handled other duties as assigned by management
- Developed and maintained comprehensive guest database, which resulted in improved customer service and satisfaction
- Successfully organised and coordinated various events, such as conferences, weddings, golf events and leisure activities on the resort.
Administrative Assistant
Euro Auctions
01.2018 - 02.2019
- To ensure smooth running of each Auction maintain records and assist in helping the public with any queries
- Key Responsibilities: Drawing up contracts for current customers and ensuring customer data base is up to date
- Setting up new customer accounts and liaising with other departments for efficient customer service
- Complete checklists before and after each Auction, having organisational management and preparation.
- Follow current guidelines and regulations for adding stock to each Auction
- Recording customer profiles and updating information for most up to date records
- Recording all stock items and any changes to stock
- Maintaining client confidentiality.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Efficiently and accurately processed customer check-out including cash, cheque, bank transfers and credit cards.
- Handle sensitive information in the workplace by following all relevant policies and procedures, using secure methods of communication
- Processed customer orders accurately and within agreed time frames to meet service standards.
Retail Assistant Manager
Nisa Local Trillick
01.2017 - 10.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- - Provided exceptional customer service by greeting customers, directing them to appropriate products, and resolving their concerns and questions -
- Processed sales transactions using cash registers and credit card terminals, and reconciled cash drawers ending of each shift -
- Maintained clean and organised sales floor by restocking shelves, ensuring products were priced and labelled correctly, and removing expired or damaged products
- - Collaborated with team members to meet daily sales goals and achieve customer satisfaction - Suggested product up sells and cross-sells to customers, resulting in increased sales and revenue.
Education
Distinction - Health Care Sciences
South West College
Enniskillen 06.2023
Bachelor of Science - Health Physical Activity and Sports
Stranmillis University College
Belfast01.2019
A-Levels -
Mount Lourdes Grammar School
Enniskillen01.2016
GCSE -
St. Fancheas College
Enniskillen01.2014
Skills
- Good Telephone Etiquette
- Organization
- Critical Thinking
- Teamwork and Collaboration
- Recordkeeping
- Excellent Communication
- Multitasking
- Attention to Detail
References
Available on request.
Timeline
Administrative Assistant and Sales Representative
Lough Erne Resort
06.2020 - 03.2023
Administrative Assistant
Euro Auctions
01.2018 - 02.2019
Retail Assistant Manager
Nisa Local Trillick
01.2017 - 10.2018
Distinction - Health Care Sciences
South West College
Bachelor of Science - Health Physical Activity and Sports
Stranmillis University College
A-Levels -
Mount Lourdes Grammar School
GCSE -
St. Fancheas College
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