Louise McVerry
Peregian Beach,QLD
Summary
With over 12 years of experience in administration, I bring strong organisational abilities and a commitment to delivering high-quality customer service, contributing to smooth and effective operations. I am highly skilled in task prioritisation and known for my warm, empathetic, and compassionate approach, allowing me to build genuine connections and provide meaningful support.
My strengths lie in my interpersonal communication, adaptability, and a consistent ability to understand and respond to the diverse needs of others. Holding a Diploma of Health and Wellbeing, I am deeply passionate about promoting health, wellness, and culturally safe practices.
I am eager to contribute to a team dedicated to social justice, community empowerment, and improving the well-being of individuals and communities. I am also committed to fostering a positive, collaborative team environment and making a lasting, positive impact.
In addition, I hold current Blue and Yellow Cards, along with First Aid and CPR certifications.
Overview
23
23
years of professional experience
Work History
Disability Support Worker
Mable
09.2025 - Current
- Advocated for the clients' needs
- Support with daily activities, helping to build confidence towards more independence and quality of life
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding
- Adhered to company requirements for patient interactions and care standards.
Membership Coordinator/Front Desk Receptionist
Integrated Rehab Centre
01.2024 - 06.2025
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally
- Maintained membership database, ensuring that all information was current and accurate.
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently.
- Prepared marketing materials that would be sent out to members.
- Boosted membership retention by implementing effective communication and providing personalised member support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritise customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
Administration/Front Desk Receptionist
Integrated Rehab Centre
04.2022 - 06.2025
- Greeting members and patients, creating a welcoming atmosphere
- Ensuring patients feel comfortable and supported
- Effectively managing front reception duties, ensuring smooth operations
- Updating and maintaining accurate patient files
- Managing email correspondence
- Upholding strict patient confidentiality
- Handling various administrative tasks as needed, such as preparing documents and data entry
- Processing payments, private health & Medicare claims
- Handling payment processing including NDIS and Work Cover
- Prioritising workplace health and safety
- Assisting in the training of new staff
- Managing incident reports
- Providing support to the Physiotherapists' and Exercise Physiologist's
- Monitoring and maintaining stock levels
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members on projects, promoting a positive work environment.
- Assisted with onboarding new clients and securing paperwork completion.
Volunteer
Pyjama Foundation
01.2019 - 01.2023
- Volunteer, Pyjama Angel to a 13 year old girl
Diversional Therapist/Activities Officer
Blue Care
01.2021 - 01.2022
- I demonstrated a strong commitment to enhancing the health and well-being of residents through compassionate care.
- Organised and hosted a variety of engaging activities promoting social interaction and physical activity to enhance their overall well-being.
- Cultivated trusting relationships with residents, fostering a sense of community, support and trust.
- Provided valuable support and companionship to residents experiencing loneliness and depression, offering a compassionate presence
- Assisted residents with Dementia
Receptionist
Noosa Holistic Health
01.2020 - 01.2021
- Greeted members and patients at the front reception to create a welcoming atmosphere
- Maintained accurate up to date patient records, ensuring strict confidentiality
- Processed payments – private health care and Medicare claims efficiently
- Managed email correspondence
- Scheduled and managed patient appointments efficiently
Student
Diploma Health and Wellbeing
01.2020 - 01.2021
Fundraising Volunteer
Brain Cancer Research
01.2016 - 01.2017
- Conceived and developed - Netball for a Cure: Fundraising event in support of Cure Brain Cancer Foundation
- A social mixed Netball Competition with family fun raising awareness and funds for much needed research
- Raised $21,000
- www.facebook.com/Netball4aCure
- Instagram @netball_for_a_cure
- Participant - Bridge to Brisbane: raised $19,000 for The Newro Foundation (Brain Cancer research)
Office Administrator
Harcourts Solutions Real Estate
01.2014 - 01.2015
- Provided administrative and property management support
- Handled incoming and outgoing calls on a multi-line phone system
- Coordinated daily operations and administrative tasks to ensure smooth workflow
- Managed email correspondence
- Ensured adherence to company policies in application processing
- Resolved tenant complaints to ensure satisfaction
- Managed logistics for tenant inspections
Executive Support Officer – Medical Services
Royal Brisbane and Women's Hospital
01.2010 - 01.2011
- Handled various administrative responsibilities to assist Executives
- Provided direct assistance to the Executive team
- Responded to enquiries from internal staff via phone and email
- Greeted visitors in a professional manner while providing assistance as needed
- Organised executive diaries and managed high-volume email correspondence
- Exercised discretion consistently
- Scheduling meetings and travel arrangements
- Prepared, reviewed, and managed documents with attention to detail
Travel and Bookings Administrator
Royal Brisbane and Women's Hospital
01.2010 - 01.2010
- Conduct data entry and filing accurately
- Ensure safe and comfortable travel for patients returning home
- Deliver appropriate information to patients, ensuring their understanding of procedures
- Liaise with hospital wards regarding patient travel logistics
- Co-ordinate with other hospitals throughout Queensland to arrange appropriate travel for patients
English Teacher
Seiha English Academy
01.2009 - 01.2009
- Teaching conversational English to ages 6 months –11 years
- Reading and Writing
- Speech tutoring
- Lesson preparation
- Time management
- Liaising with other Japanese teachers
Cabin Crew
Virgin Australia Airlines
01.2003 - 01.2008
- Provide exceptional Customer service to ensure the comfort of all guests
- Ensure the safety of the aircraft, guests and other crew members
- File safety/hazard reports as necessary
- Handle complaints effectively and efficiently
- Conduct briefings on emergency procedures
- Take responsibility of unaccompanied children on board
- Adhere to responsible service of alcohol guidelines
- Deliver first aid when required
Education
Diploma Health And Wellbeing -
Torrens University Australia
Skills
- Empathy and compassion
- Communication skills
- Active listening
- Problem solving
- Ability to build trust
- Team work
Timeline
Disability Support Worker
Mable
09.2025 - Current
Membership Coordinator/Front Desk Receptionist
Integrated Rehab Centre
01.2024 - 06.2025
Administration/Front Desk Receptionist
Integrated Rehab Centre
04.2022 - 06.2025
Diversional Therapist/Activities Officer
Blue Care
01.2021 - 01.2022
Receptionist
Noosa Holistic Health
01.2020 - 01.2021
Student
Diploma Health and Wellbeing
01.2020 - 01.2021
Volunteer
Pyjama Foundation
01.2019 - 01.2023
Fundraising Volunteer
Brain Cancer Research
01.2016 - 01.2017
Office Administrator
Harcourts Solutions Real Estate
01.2014 - 01.2015
Executive Support Officer – Medical Services
Royal Brisbane and Women's Hospital
01.2010 - 01.2011
Travel and Bookings Administrator
Royal Brisbane and Women's Hospital
01.2010 - 01.2010
English Teacher
Seiha English Academy
01.2009 - 01.2009
Cabin Crew
Virgin Australia Airlines
01.2003 - 01.2008
Diploma Health And Wellbeing -
Torrens University Australia