Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Louise Mossey

Windsor,VIC

Summary

I am a hard-working Irish girl, recently moved to Melbourne in search of work. Over many years of part time and full time employment I have built a strong and varied portfolio of experience. I have assisted customers in a range of settings including retail, hospitality and healthcare. My strengths include problem-solving, building rapport and maintaining a clean and organised environment. I am a reliable team player known for flexibility and building meaningful relationships with both my and customers.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teacher

NI Education Board
09.2022 - 09.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and always behaving in a professional and appropriate manner.
  • Worked with staff members and teachers to design comprehensive and individualised plans, understanding each pupil has different needs and treating them with patience and respect.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Shop Assistant/Post Office Clerk

McKeowns DayToday
07.2018 - 08.2024
  • Completed daily tasks accurately and on-time to ensure customer needs were satisfied.
  • Maintained a clean and organised shop floor, including regular cleaning throughout the day and stocking shelves to maintain a full and organised shop.
  • Greeted customers entering store and built strong relationships with regulars. In the Post Office a great deal of patience and excellent customer service was required when helping elderly customers or those who did not speak English as their first language.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.

Receptionist

Drumquin Healthcare
06.2023 - 09.2023
  • I worked in this Health Centre during the summer holidays after my first full year of teaching.
  • Welcomed customers with friendly greeting, gathered relevant personal information and directed them to the Doctor or Nurse's room.
  • Resolved customer problems and complaints by using problem solving skills and liaising with pharmacies, hospitals and other health providers.
  • Maintained confidentiality of information regarding clients medical information.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly and gathered the relevant patient information to book appointments, re-order medication or transfer them to the relevant professional.

Waitress

Pedlar's Rest
04.2016 - 07.2020
  • Maintained clean and welcoming dining room and kitchen workspaces to ensure service ran smoothly and customers were comfortable.
  • Maintained customer satisfaction with timely table check-ins, addressing each customer in a friendly and enthusiastic tone.
  • Used cash registers and credit card machines to cash out customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Bachelor of Arts - Post Primary Education With Business Studies

Stranmillis University College
Belfast, Northern Ireland
06-2023

GCSE And A-Levels - Maths, English, Business Studies And Sociology

Loreto Grammar School
Omagh, Northern Ireland
06-2018

Skills

  • Store maintenance
  • Building rapport
  • Friendly and Helpful
  • Honest and Dependable
  • Customer Service
  • Time management

Certification

462 Working Holiday Visa

VIT Teaching registration/ WWC check

ACRO criminal record certificate

Anaphylaxis First Aid Certificate


Timeline

Receptionist

Drumquin Healthcare
06.2023 - 09.2023

Teacher

NI Education Board
09.2022 - 09.2024

Shop Assistant/Post Office Clerk

McKeowns DayToday
07.2018 - 08.2024

Waitress

Pedlar's Rest
04.2016 - 07.2020

Bachelor of Arts - Post Primary Education With Business Studies

Stranmillis University College

GCSE And A-Levels - Maths, English, Business Studies And Sociology

Loreto Grammar School

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Louise Mossey