LOUISE NYVALL
Sydney,Australia
Summary
Dynamic and adaptable professional with extensive experience in customer service, hospitality, and administrative roles. Proven ability to manage operations, coordinate teams, and deliver exceptional service in high-pressure environments, including luxury 5-star hotels and fast-paced hospitality settings. Strong organizational and communication skills with expertise in client relations, process improvement, and problem-solving. Fluent in English and Swedish, with a background in coaching and leadership. Adept at managing administrative functions, streamlining processes, and fostering a positive customer experience.
Overview
6
6
years of professional experience
Work History
Lounge 32 Supervisor
Four Seasons Hotel
02.2023 - 07.2024
- Managed VIP guest experiences in a luxury 5-star hotel, ensuring seamless check-ins, check-outs, and personalized service
- Oversaw daily lounge operations, including food and beverage service, staff coordination, and quality control
- Handled service recovery with professionalism, maintaining high guest satisfaction and loyalty
Section Waiter & Host
Cash Only Diner
08.2022 - 07.2024
- Provided high-quality table service in a fast-paced, high-volume dining environment
- Managed guest reservations, seating, and front-of-house operations to enhance customer satisfaction
- Collaborated with kitchen and bar staff to ensure smooth service and efficient order management
Barista / Café Personnel
Darbury, Card Only; Kippaloo
03.2021 - 08.2022
- Played a key role in establishing and managing daily operations of boutique cafés
- Delivered high-quality barista service, food preparation, and stock management
- Provided exceptional customer service, fostering a welcoming and efficient café environment
Gym Receptionist
Nordic Wellness
07.2018 - 12.2020
- Handled customer inquiries, membership sign-ups, and administrative tasks
- Managed inventory, processed payments, and coordinated with vendors and service personnel
- Provided front desk support, ensuring efficient gym operations and excellent customer service
Nurse's Aide
Ekdalagården Dementia Aged Care Home
06.2018 - 12.2020
- Assisted residents with daily activities, ensuring their comfort and well-being
- Provided compassionate care, monitoring patient conditions and supporting healthcare teams
- Managed scheduling and accompanied clients to medical appointments
Enrolment Coordinator
Yrgo Polytechnic
01.2020 - 07.2020
- Managed student applications, enrolment processes, and administrative documentation
- Provided support via phone, email, and social media to guide prospective students through admissions
- Maintained student records and assisted with career planning and academic program selection
Education
Bachelor of Arts - Psychology & English Literature
Macquarie University
05-2026
High School -
Hvitfeldska High School
01.2018
Skills
- Customer Service
- Client Relations
- Office Administration
- Operations Management
- Team Leadership
- Staff Coordination
- Communication
- Problem-Solving
- Process Improvement
- Organizational Efficiency
- Microsoft Office Suite
Timeline
Lounge 32 Supervisor
Four Seasons Hotel
02.2023 - 07.2024
Section Waiter & Host
Cash Only Diner
08.2022 - 07.2024
Barista / Café Personnel
Darbury, Card Only; Kippaloo
03.2021 - 08.2022
Enrolment Coordinator
Yrgo Polytechnic
01.2020 - 07.2020
Gym Receptionist
Nordic Wellness
07.2018 - 12.2020
Nurse's Aide
Ekdalagården Dementia Aged Care Home
06.2018 - 12.2020
High School -
Hvitfeldska High School
Bachelor of Arts - Psychology & English Literature
Macquarie University
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