Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Louise O'Connell

Ashfield

Summary

Enthusiastic, goal-oriented worker committed to providing high quality and prompt service to all customers. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers receive best possible experience. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with a positive demeanor and proven skills in establishing rapport with coworkers and customers alike. Motivated to maintain customer satisfaction and contribute to company success, specializing in process optimization, ability to work under pressure with a high quality of work.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

Strandbags
10.2024 - Current
  • Answered customer questions about product availability and shipment times.
  • Maintained clean and organized work environment to maintain customer safety.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Provided exceptional support during peak hours
  • Assisted customers with product selection, providing detailed information on features and benefits.
  • Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
  • Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Contributed to sales growth by up-selling additional products or services when appropriate.
  • Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
  • Learned and adapted quickly to new technology and software applications.
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
  • Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.
  • Supported visual merchandising efforts, executing store layout changes to optimize product visibility.

Sales Assistant

Kathmandu
06.2021 - 03.2022
  • Greeted customers and helped with product questions, selections and purchases, in person and via telephone.
  • Opened and closed store independently.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Use of EFTPOS and cash handling.
  • Balanced and organized cash register.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized store merchandise racks, displays and signage to promote and maintain visually appealing environments.
  • Shared information about products, availability and pricing.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained records related to sales, returns and inventory availability.
  • Coached new sales staff on store policies and strategies for increasing revenue.
  • Supported loss prevention goals by monitoring shopper behaviour.
  • Organised and maintained stock room, ensuring products were in their correct place and updated inventory list accordingly.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Customer Service Assistant

Target
10.2019 - 05.2021
  • Helped an average of 300 customers per shift by approaching conversations with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Delivered prompt service to prioritize customer needs.
  • EFTPOS and cash-handling experience.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

Statement in Basic Barista Skills -

TAFE
Ryde Campus

Certificate IV - Music Performance

TAFE
Eora
2022

Certificate III - Sound Engineering

TAFE
Eora
2021

Higher School Certificate -

Newtown High School of The Performing Arts
Sydney, NSW
10.2020

Skills

  • Professional and friendly attitude
  • Payment processing
  • Cash Register Operation
  • Upselling Strategies
  • Merchandising and Display
  • Meeting KPIs
  • Warehousing functions
  • Knowledge of coffee sourcing, roasting, extraction, milk steaming, and different brewing methods
  • Cleaning work areas, espresso machines and equipment

Additional Information

References can be provided upon request.


Timeline

Customer Service Assistant

Strandbags
10.2024 - Current

Sales Assistant

Kathmandu
06.2021 - 03.2022

Customer Service Assistant

Target
10.2019 - 05.2021

Statement in Basic Barista Skills -

TAFE

Certificate IV - Music Performance

TAFE

Certificate III - Sound Engineering

TAFE

Higher School Certificate -

Newtown High School of The Performing Arts

Similar Profiles

CREATE PROFILE
Louise O'Connell