Summary
Overview
Work History
Accomplishments
Timeline
Generic

Louise O'Neill

Griffin,Australia

Summary

Wellbeing and Injury Management Coordinator with a diverse background in quality assurance, administration, and supporter services. Recognised for delivering high-quality support across corporate, healthcare, and not-for-profit sectors, with a strong focus on compliance, donor care, and continuous improvement. Passionate about supporting recovery, building strong relationships, and contributing to workplace wellbeing. Looking to grow within a values-driven organisation where culture, care, and continuous improvement are at the heart of what they do.

Overview

21
21
years of professional experience

Work History

Wellbeing & Injury Management Coordinator

Super Retail Group
12.2024 - Current
  • Coordinate the end-to-end management of workplace injuries to support a safe, timely return to work while recovering at work.
  • Act as the key liaison between injured workers, insurers, rehabilitation providers, and internal stakeholders.
  • Create return to work plans using injury management software (Elumina).
  • Lead a culture of wellbeing by supporting the growth of the Wellbeing Program.
  • Shape and promote the overall well-being of team members across the organisation.
  • Completed SIRA-accredited training to ensure compliance with industry standards.
  • Maternity Contract

Grants Coordinator

CPL – Choice, Passion, Life
11.2023 - 02.2024
  • Part of the impact and development team working closely with the grants manager, managing a successful portfolio of grants.
  • Research and identify grant funding opportunities from government agencies, foundations and other sources.
  • Write clear compelling and persuasive grant proposals.
  • Record and report on grant applications from the discovery phase to application and outcome.
  • Work with key stakeholders to identify potential grant funding in the future.
  • Successfully achieved grant funding from Redlands Foundation in the first three months of tenure.
  • Assisted grants manager in preparing grant budgets and forecasts for CPL’s biggest community and corporate event.

Supporter Services Coordinator

Children’s Hospital Foundation
03.2022 - 07.2023
  • Sat within the fundraising and marketing team reporting to the supporter services manager, focusing on exceptional donor care, building strong relationships, processing gifts and allocating funds.
  • Supported the fundraising team with mapping the donor care journey in D365.
  • Daily processing of donations from Easter, Christmas, spring, and high-value donors.
  • End of day reconciliation of donations.
  • Timely and accurate receipting for corporate and philanthropy clients.
  • Welcome and thank you calls to mid and high value donors.
  • Coordinated and managed supporter databases (IMIS and Dynamics 365), ensuring accurate and up-to-date records.
  • Collaborated with fundraising team to refine regular giving decline processes and implement new supporter services team processes.
  • Continuously sought opportunities to improve supporter experiences and enhance fundraising efforts.
  • Supported the supporter services manager in leading the team and taking on additional responsibilities.

Account Executive

News Corp Australia
08.2019 - 07.2021
  • Provided sales support to media advertising sales teams in the QLD News Hub.
  • Expedited advertising bookings through Salesforce for QLD Real Estate, Agency, SME and NRM sectors.
  • Managed advertising bookings for campaigns such as Leukaemia Foundation’s World’s Greatest Shave and Heart Foundation’s Heart Week.
  • Executed digital campaigns via Adpoint, managing communication with internal and external stakeholders for online audience delivery.
  • Prioritized and met competing print advertising deadlines.
  • Issued client invoicing and liaised closely with account managers and finance.
  • Continued learning of new products and processes via Adpoint & Salesforce.
  • Conducted quality control of outsourced support teams.

Quality Assurance Leader

Pareto Phone | Fundraising
06.2017 - 08.2019
  • Provided quality assurance support to call centre team leaders and client service account managers.
  • Identified trend spikes and coaching opportunities.
  • Supported clients through results analysis, call guide adherence, and compliance checks.
  • Managed complaints investigations to ensure compliance with legislation and client branding.
  • Implemented a recognition and reward program for standout agent performance and customer service.
  • Assisted account managers in Bequest training and performance management for high-value campaigns.
  • Supported forecasting with FTE alongside head of client services and line manager.

Quality Assurance Officer

Pareto Phone | Fundraising
02.2009 - 06.2017
  • Provided quality assurance support to call centre team leaders and client services.
  • Managed gift line and donation reconciliation through CRM.
  • Assisted in call guide creation and compliance vetting.
  • Conducted live call monitoring for quality and compliance.
  • Supported recruitment through CV screening and interviews.

Administration Assistant

Gravity Credit (formerly ICMS Credit Systems)
03.2008 - 10.2008
  • Provided administrative support to the account management team including managing client meetings, travel arrangements, and confidential information.
  • Met and greeted clients and performed ad hoc administrative duties.
  • Managed filing systems, both electronic and paper-based, to ensure efficient document retrieval.
  • Assisted with data entry and maintained accurate client records in CRM systems.
  • Supported event planning and logistics for client meetings and team activities.

Sports & Remedial Massage Therapist

ICHM & 1RM Physio
01.2005 - 01.2007
  • Delivered high-level sports and remedial massage.
  • Managed clinic administration and operations while building a successful clientele.

Accomplishments

  • Fundraising Institute of Australia - FIA Code Course - 2023
  • Excel Consulting Solutions - Intermediate Microsoft Excel Course – 2018
  • Pregnancy Massage Australia - NurtureLife Pregnancy Massage Diploma – 2013
  • New Zealand College of Massage - Diploma in Remedial & Sports Massage Therapy – 2006

Timeline

Wellbeing & Injury Management Coordinator

Super Retail Group
12.2024 - Current

Grants Coordinator

CPL – Choice, Passion, Life
11.2023 - 02.2024

Supporter Services Coordinator

Children’s Hospital Foundation
03.2022 - 07.2023

Account Executive

News Corp Australia
08.2019 - 07.2021

Quality Assurance Leader

Pareto Phone | Fundraising
06.2017 - 08.2019

Quality Assurance Officer

Pareto Phone | Fundraising
02.2009 - 06.2017

Administration Assistant

Gravity Credit (formerly ICMS Credit Systems)
03.2008 - 10.2008

Sports & Remedial Massage Therapist

ICHM & 1RM Physio
01.2005 - 01.2007

Similar Profiles

CREATE PROFILE
Louise O'Neill