Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Passer

Harrington

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

35
35
years of professional experience

Work History

Receptionist – Casual Until 15 June 2022 Permanent Part/time

Discovery Parks – Harrington Beach
11.2019 - 04.2025
  • Checking Guests in and out
  • Daily reconciliation of EFTPOS and petty cash
  • General Office duties
  • Answering phones
  • EFTPOS processing payments
  • Dealing with emails
  • Banking and receipting of guests payments
  • Assisting the Park Manager maintaining the office to a high standard
  • Start Date: RMS9+ Software, booking of guests
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.

Casual Receptionist

Meridian Beachside Apartments
03.2019 - 01.2020
  • REI Master Property Management Software, for booking of guests and banking, owners accounts
  • HiRUM Property Management Software
  • Checking-in and Checking-out of guests
  • Answering phones
  • EFTPOS and processing payments
  • Dealing with emails, dealing with Booking.com, Expedia and Trip Advisor, answering requests and reviews
  • Assisting with rotation of cleaners
  • Assisting with Housekeeping reports
  • General office duties
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Casual Receptionist

Club Old Bar Motel
06.2020 - 11.2020
  • RMS 9+ Software, booking of guests, preparing Housekeeping Tasks
  • Codelocks for all guest room entry
  • Checking Guests in and out
  • Daily reconciliation of EFTPOS and petty cash
  • General Office duties
  • Answering phones
  • EFTPOS processing payments
  • Dealing with emails
  • Assisting Housekeeping with room cleans
  • Preparing of Daily Guest breakfast trays
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Receptionist / Administration Assistant

Infor Global Solutions
11.1998 - 06.2017
  • Company Overview: Formerly SSA Global
  • Infor is the third largest provider of Enterprise Software Applications and Services
  • Up until 2017 a Mitel Switchboard – 300 Extensions, 30 incoming lines
  • 2017 Phone system was changed to VoIP phone System
  • Meeting and Greeting clients
  • Booking and organising meeting rooms and setting up for meetings, mainly training sessions
  • Organising all company catering requirements
  • Reconciling of all Telecommunications accounts
  • Stationery Ordering
  • Accounts Payable – Scanning of all invoices, Keeping an up to date Database of all vendors, dealing with vendors, Purchase Orders.
  • General Reception Duties, faxes incoming and outgoing.
  • Assisting the Financial Controller
  • Assisting Human Resources with Database input.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Reception and Switchboard Operator

Reed Elsevier
12.1997 - 11.1998
  • Company Overview: Reed Elsevier was the world’s leading publisher and information provider
  • Supervisor of Reed Elsevier’s Switchboard Room, with 5000 extensions and 200 incoming lines
  • Reception Duties, customer meeting and greeting, booking of meeting rooms
  • Database cleaning and updating
  • Collaborated with colleagues to implement new protocols for improved switchboard performance and caller satisfaction.
  • Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
  • Managed multi-line phone systems, ensuring seamless communication between departments and clients.
  • Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.

Part-Time Receptionist – (Job Share Position)

SSA Global
05.1994 - 12.1997
  • Company Overview: Provider of Enterprise Software Applications and Services
  • NEC Switchboard
  • Distributing Faxes and incoming mail
  • Meeting and Greeting of Clients
  • Organising of Education Material for Training
  • Database updating for Marketing

Teacher’s Aide

Glossodia Public School
02.1990 - 06.1993
  • Integrating Disabled Children into the mainstream school
  • Assisting with Classroom and playground duties
  • Reporting to the School Counsellor

Education

HSC equivalent -

Kingsmead College
01.1976

Secretarial Diploma - undefined

Birnam Business College
01.1978

Skills

  • Able to work in a team environment
  • Able to handle difficult clients and or situations that may arise
  • Able to work without supervision
  • Excellent Communication skills
  • Problem solving
  • Organised
  • Technical Skills:
  • Microsoft Office
  • Excel – Basic
  • Microsoft Office – Intermediate
  • Database
  • Verbal and written communication
  • Customer and client relations
  • Administrative support
  • Multi-line telephone operation
  • Clerical support
  • Organization skills
  • Telephone skills

Timeline

Casual Receptionist

Club Old Bar Motel
06.2020 - 11.2020

Receptionist – Casual Until 15 June 2022 Permanent Part/time

Discovery Parks – Harrington Beach
11.2019 - 04.2025

Casual Receptionist

Meridian Beachside Apartments
03.2019 - 01.2020

Receptionist / Administration Assistant

Infor Global Solutions
11.1998 - 06.2017

Reception and Switchboard Operator

Reed Elsevier
12.1997 - 11.1998

Part-Time Receptionist – (Job Share Position)

SSA Global
05.1994 - 12.1997

Teacher’s Aide

Glossodia Public School
02.1990 - 06.1993

Secretarial Diploma - undefined

Birnam Business College

HSC equivalent -

Kingsmead College

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Louise Passer