Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Louise Peterson

Darley

Summary

Experienced Aged Care Support Worker and Personal Care Assistant with a compassionate approach. Skilled in offering companionship and emotional support to clients. Committed to building strong relationships and delivering top-notch care. Proficient in assisting with daily activities including personal care, meal prep, transportation, community access, and basic housekeeping.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Support Worker - A/C - WMR - (Part-time)

Annecto
03.2023 - Current
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Assisted with Personal Care, showering, dressing guidance, grooming, meal preparation, and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • General house cleaning, ran errands, managed laundry, and completed weekly grocery shopping.

Sales Associate

FoodWorks Supermarkets
02.2022 - 04.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Assistant

FoodWorks Supermarkets
07.2019 - 02.2022
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

CHC33015 Certificate III - Individual Support (Ageing, Home And Community)

EmployEase
06.2025

Skills

  • Emotional Support
  • Personal care assistance
  • Meal Preparation
  • Daily Living Assistance
  • Mobility Assistance
  • Clean Driving Record
  • Excellent communication and customer service skills
  • Confidence and ability to communicate and build rapport with people
  • First-Aid and CPR
  • Client transportation and community access
  • Direct Patient Care
  • Compassionate Care
  • Positive attitude
  • Punctual and prompt in work habits
  • Strong verbal, written and telecommunication skills
  • Sound knowledge of IT with a thrust for learning
  • Ability to work in a team or individually
  • Listen to and carry out instructions in timely manner
  • Care Plan Implementation
  • Compassionate Patient Care
  • Cultural sensitivity
  • Documentation and reporting

Certification

  • Victorian Automatic Driver's License
  • First Aid and CPR
  • National Police Check
  • Hand hygiene for clinical and non-clinical healthcare workers
  • IPC in Aged Care 3: COVID 19 and Aged Care
  • Infection Control Training and COVID 19
  • NDIS Clearance
  • Urinary Catheter Care Training for Support Workers
  • Managing Diabetes Training
  • General Report Writing Training
  • Quality, Safety and You - NDIS Worker Orientation Training
  • Manual Handling Training

Languages

English
Full Professional
Maltese
Elementary

Timeline

Support Worker - A/C - WMR - (Part-time)

Annecto
03.2023 - Current

Sales Associate

FoodWorks Supermarkets
02.2022 - 04.2023

Sales Assistant

FoodWorks Supermarkets
07.2019 - 02.2022

CHC33015 Certificate III - Individual Support (Ageing, Home And Community)

EmployEase

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Louise Peterson