Louise pidgeon

Port Douglas,QLD

Summary

I am an experienced and dependable Sales Assistant with over 15 years in retail, and running my own business would like to return to the retail workforce. With a strong foundation in customer service, product knowledge, and sales support. Adept at creating welcoming shopping environments, assisting customers with purchases, and maintaining organized, visually appealing displays. Known for a calm, professional demeanour, excellent communication skills, and a commitment to helping customers find what they need. Brings maturity, reliability, and a team-first attitude to every shift. Ready to contribute to a fast-paced retail team with enthusiasm and proven know-how.

Long term local for over 35 years with Children and grandchildren here also, Port Douglas will continue to be my home.

Overview

years of professional experience

Work History

Human Resources Coordinator

Sheraton Grand Mirage

09.2023 - Current

Assisted in onboarding processes for new employees, ensuring smooth integration into company culture
Supported recruitment efforts by scheduling interviews and communicating with candidates
Maintained employee records in HRIS, ensuring accuracy and compliance with company policies
Conducted preliminary screening of applicants to identify qualified candidates for hiring managers
Responded to employee inquiries regarding benefits and policies, fostering a supportive workplace environment
Maintained human resources information system and kept employee files up to date and accurate.
Conducted new employee onboarding and provided ongoing orientation training.
Reviewed human resources paperwork for accuracy and completeness.
Coordinated training sessions for staff development, enhancing team skills and performance

Owner/Operator Lou's Fitness Classes Gym

Lou Pidgeon

01.2001 - 01.2023

Designed personalized fitness programs to meet client goals and needs.
Conducted group classes, enhancing participant engagement and motivation.
Monitored client progress, providing feedback and support for improvement.
Trained and mentored junior instructors on best practices and techniques.
Implemented safety protocols to ensure a secure training environment.
Collaborated with nutritionists to develop holistic wellness plans for clients.
Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
Utilized social media platforms effectively to promote upcoming classes or events while engaging with existing clientele.
Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
Partnered with nutritionists or other wellness professionals to provide holistic support for clients pursuing healthier lifestyles.
Delivered high-quality group classes to maximize participant engagement and satisfaction.
Managed gym schedules efficiently, balancing class offerings and instructor availability for optimal member experience.
Promoted health and wellness initiatives within the community through active participation in local events and workshops.

Customer Care Representative

Just Jeans

01.2015 - 02.2020

Enhanced customer experience through personalized service and attentive product knowledge.
Trained and mentored new associates on sales techniques and store policies.
Managed inventory levels, ensuring optimal stock availability and organization.
Implemented visual merchandising strategies to boost product visibility and appeal.
Resolved customer complaints efficiently, maintaining high satisfaction ratings.
Collaborated with team members to achieve sales goals and improve operational efficiency.
Led in-store events to drive traffic, enhance community engagement, and promote brand loyalty.
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

Mossman High School

Certificate IV in Fitness - Fitness

University of Melbourne

Parkville, VIC

Skills

Cash handling
Goal oriented
Relationship building
Stock management

Sales expertise
Opening and closing procedures
Visual merchandising

Timeline