Louise Pitcher

• Coordinator of students undertaking the PCP3 year within the Doctor of Medicine Course.
• Use University of Melbourne computer programs on a daily basis to support timetabling, oversee assessments and share information with students.
• Allocated overseas medical students wishing to complete their Elective placements with Royal Melbourne Hospital (RMH) and used problem solving skills to ensure student preferences were met where possible.
• Liaised with department Head of Units within RMH for hosting medical students.
• Confidently met tight deadlines for incoming and outgoing electives.
• Set priorities and problem-solved workflow issues to maintain rapport with students and managers.
• Supported academic departments in the administration of exams, managing logistics, and ensuring strict adherence to policies.
• Supported academic departments in the administration of exams, managing logistics, and ensuring strict adherence to policies
• Established the Short Leave of Absence process within the Discovery unit.
• Liaised with a variety of external and internal stakeholders to build relations with to benefit the students learning and experience within the Doctor of Medicine Course.
• Implemented and adapted appropriate policies so external institutions could host MD4 students for their Intern Selective placement.
• Developed, reviewed and improved administrative systems and procedures, resulting in streamlined outcomes and enhanced operational efficiency.

• Directed guests and appointments to fitness consultants to increase membership enrolments.
• Led the project to transition from paper-based processes to digital solutions.
• Created a procedure manual for staff to ensure consistency was delivered throughout the company.
• Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
• Enhanced gym member experience by providing exceptional customer service at the front desk.
• Communicated with members and potential clients through email, phone calls, text messages and social media.
• Strengthened digital processes and maintained data-bases in a timely, effective manner.
• Demonstrated excellent time management and multi-tasking skills throughout all my responsibilities; often managing tasks with similar deadlines.
• Restocked supplies and purchased orders to maintain adequate stock levels.
• Prepared weekly employee work schedules to meet operational needs.
• Monitored check-ins to identify dishonoured accounts and collect payments.
• Consulted with leadership to identify processes requiring

improvement to support growth and success.

• Used video-editing programs to enhance social platforms and increase member engagement.
• Developed and implemented new administrative procedures.

• Used Microsoft Office and Google systems to design daily lesson plans and resources customised to student needs.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Created study guides, research materials and syllabi for students.
• Taught students how to use a range of different software systems on a computer.
• Mentored newly qualified teachers and students who were training to teach.
• Adapted to online teaching, set tasks and supported children through the use of Google Classroom.
• Collaborated with a group of other staff members on the positive improvement of well-being with employees.
• Gained Science recognition from an OFSTED approved certification (Primary School Quality Mark) for development of subject across the whole school.
• Lead the development of Science and Design and Technology across the school.
• Worked collaboratively with my year group team to deliver lessons of a high standard.
• Boosted student confidence through regular feedback on their work and providing opportunities for self-assessment, leading to higher levels of motivation and engagement in the classroom.
• Developed positive rapport with students of various and diverse backgrounds.

• Oversaw day to day management of holiday camp.
• Ensured camp administration paperwork was completed, including daily staff rota, lunch breaks and that camp was staffed at all times with a safe ratio of adults to children.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Cultivated positive, productive team environments, resolving conflicts quickly.