LOUISE PORTELLI

• Managed customer accounts, responding to inquiries and resolving customer service issues
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Assisted customers with sales needs such as inventory and shipping questions.
• Prepared and presented sales reports and customer profiles to upper management.
• Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
• Developed and maintained relationships with key accounts and existing customers.
• Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
• Informed customers of promotions to increase sales productivity and volume.
• Contributed to team objectives in fast-paced environment.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Recorded accurate and efficient records in customer database.
• Built relationships with customers and community to promote long term business growth.
• Presented professional image consistent with company's brand values.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Maintained current knowledge of evolving changes in marketplace.
• Kept detailed records of daily activities through online customer database.
• Set and achieved company defined sales goals.
• Met existing customers to review current services and expand sales opportunities.
• Manged NDIS clients core budgets and create service agreements
• Liaise with support coordinators and plan mangers to make sure clients are not over spending
• Contacting new clients to set up quotes and consultations for the sales manager
• Added new clients into the company systems
• Processed quote and consultations
• Follow up with existing clients

• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Adhered to safety protocols by enforcing proper equipment usage.
• Completed schedules, shift reports, and other business documentation.
• Evaluated employee performance and developed improvement plans.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision and training.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Addressed customer feedback and complaints to maximize satisfaction.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Trained and mentored new staff on cleaning and safety protocols.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Returned to work after maternity leave

Cared for new baby

Performed normal household duties

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Provided assistance to other staff members with cleaning of difficult areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Performed regular maintenance and repairs on various cleaning tools and equipment.

• Parenting
• Transferrable skills include –
• Conflict resolution
• Budgeting
• Prioritising
• Work under pressure
• Negotiation skills
• Decision making
• Active listening
• Problem solving and critical thinking
• Effective time management
• Role model and mentor, Caring for a visually impaired patient

• Pick packing items for McDonalds
• Labelling
• Stacking pallets
• Cling wrap pallets

• Washing and colouring hair
• Blow drying
• Straightening hair

• Customer service
• Operate cash register
• Stocking shelves
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Established rapport with customers using active listening and interpersonal skills.