Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louise Quinlan

Emu Plains,NSW

Summary

Driven and resourceful administrative professional with 27+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

28
28
years of professional experience
2
2
years of post-secondary education

Work History

Sercretary

Quinlan Repairs
Emu Plains, NSW
03.2015 - Current
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Complete all employee wages and superannuation.
  • Record keeping of information for NHVR.
  • Using Amwin Software for Customer and Suppliers
  • Using MYOB Account Right for Employees - Wages and Superannuation.

Secretary

Quintrans Pty Limited
Emu Plains, NSW
03.2008 - Current
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Communicated with customers via phone and email to respond to inquiries.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Complete all booking requirements for company.
  • Prepare and lodge BAS.
  • Prepare and of year financials for Accountant.
  • Prepare and lodge Worker's Compensation Forms
  • Responsible for company's monthly budget and paying all outstanding invoices.
  • Using Cashflow Manager Gold for Book Keeping, Wages and Superannuation.

Personal Assistant

Bridges Financial Services
01.1996 - 05.2021
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Served as point of contact between clients and managerial staff.
  • Scanning of client files and loading onto our Client System.


Education

No Degree - Entry Level Competencies

Integratec
Sydney
02.2004

No Degree - Advanced Certificate in Office Administration

TAFE New South Wales - Penrith
Penrith, NSW
12.1995

High School Diploma -

Cranebrook High School
Mt Pleasant
1993 - 1994

Skills

  • Calendar Management
  • Customer Service
  • Expense Tracking
  • Supply Restocking
  • Database Management
  • Supply Ordering
  • Meeting Coordination
  • Appointment Scheduling
  • Office Administration
  • Wages
  • Book keeping
  • BAS preparation

Timeline

Sercretary

Quinlan Repairs
03.2015 - Current

Secretary

Quintrans Pty Limited
03.2008 - Current

Personal Assistant

Bridges Financial Services
01.1996 - 05.2021

High School Diploma -

Cranebrook High School
1993 - 1994

No Degree - Entry Level Competencies

Integratec

No Degree - Advanced Certificate in Office Administration

TAFE New South Wales - Penrith

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Louise Quinlan