Summary
Overview
Work History
Education
Skills
Currentqualifications
References
Timeline
Generic

Louise Roberts

266 Kelly Road Roelands,WA

Summary

An experienced and competent Administration Officer the strengths that have been developed include communicating with all types of people, ability to demonstrate initiative and motivate others, excellent ability to work in a team environment, ability to manage conflict, flexible, able to learn quickly, good organization skills, willingly to help others, maintain confidentiality and the ability to meet strict deadlines and have good attention to detail with daily tasks and eager to help improve administration operations.

Overview

37
37
years of professional experience

Work History

Administration Officer

St John of God Bunbury
04.2022 - Current

Provide full clerical support to the Learning and Development and Infection Control Department portfolios

Maintain records on the Workday Learning system including data entry and retrieval of data for reporting purpose

Coordinates meeting bookings both face to face and through online platforms

Make bookings for venues and arranges catering requirements for meeting and training functions including Hospital Orientation which includes sending out invitations and managing RSVP’s

Assists in the preparation of agendas, minutes and reports

Assists with rostering clinical facilitators and maintaining student placement platform

Draft general correspondence as required

Collect, collate and enter data into the hospital’s survey software program for survey results as required

Participates as a valued team member promoting and contributing to a supportive team environment and adheres to all applicable policies and guidelines

Swim School Co-ordinator

St John of God Bunbury
10.2017 - 04.2022
  • Co-ordinate, manage and supervise the day-to-day operations of the St John of God Swim School Bunbury
  • Facilitate and conduct staff training where applicable with regular in-service programs
  • Capacity to work co-operatively with Management and be a leader in a team situation gaining support and co-operation from other employees
  • Working closely between departments within the organization to ensure the highest standards are achieved
  • Responsible for the development and implementation of high quality, customer focused, safe and efficient swim school programs and maintaining all swimming program equipment to ensure it is in safe working order and stored correctly
  • Writing and distribution of the Swim School Newsletter.

Casual Swimming Instructor, Swim School Co-ordinator, Casual Customer Service Officer, Casual Gym Instructor/Personal Trainer, Casual Pool Lifeguard

Leschenault Leisure Centre
07.2005 - 10.2017
  • Instruct infant, pre-school junior and senior swimming programs and teach students privately on 1:1 basis
  • Instruct in a professional and caring manner with attention to individual student needs
  • Provide a positive and enjoyable learning environment for students, patrons and staff
  • Thorough knowledge and understanding of the Royal Life Saving WA Learn to Swim Program
  • Ability to promote the swim school at every opportunity by encouraging repeat business and keeping patrons updated
  • Provide relief cover for other swimming instructors when absent
  • Co-ordinate, manage and supervise the day-to-day operations of the Leschenault Leisure Centre swim school and holiday swim programs
  • Process all swim school bookings during re-enrolment week and when new enrolments open, operating point of sale at reception and use of EFTPOS machines where applicable
  • Liaise with the Senior Aquatics Supervisor regarding bookings and swim school user groups and co-ordinate pool plans for effective use of swim school space
  • Provide budgets to management when required to assisting with purchasing and swim school related budgeting
  • Responsible for the development and implementation of high quality, customer focused, safe and efficient swim school programs and maintaining all swimming program equipment to ensure it is in safe working order and stored correctly
  • Co-ordinate and manage race night and swim clinics once a term
  • Conduct new swim school staff induction following centre’s policy and procedures
  • Facilitating and conducting staff training where applicable with regular in-service programs
  • Working closely between departments within the organization to ensure the highest standards are achieved
  • Capacity to work co-operatively with Management and be a leader in a team situation gaining support and co-operation from other employees
  • Writing and distribution of the Swim School Newsletter
  • Processing of swim school staff timesheets for delivery to Administration and Finance Co-ordinator on a fortnightly basis
  • Front reception, answering telephones, general day to day reception duties which includes assisting all customer general enquiries at Reception
  • Performing any clerical duties as directed by the Administration and Finance Co-ordinator
  • Signing up of new/renewing members to the leisure centre via software LINKS
  • Supervision of gymnasium and its patrons
  • Conducting new fitness appraisals, re-appraisals and supervised workouts for members
  • Cleaning and maintaining gymnasium equipment
  • Any other duties as directed by the Health and Fitness Co-ordinator
  • Identify potential accident hazards
  • Be alert or prevent accidents (risk management)
  • Enforce all pool rules in a consistent manner
  • Handle discipline situations with courtesy and fairness
  • Respond quickly, intelligently, decisively and in accordance with established emergency and accident management procedures
  • Administer first aid and CPR as required
  • Communicate with other lifeguards and supervisors
  • Facilitate public relations with a positive and professional attitude, courtesy and tact
  • Be available to substitute for other staff members
  • Follow established substitution procedures
  • Fill out appropriate reports
  • Monitor chemical levels under supervision of Senior Aquatics Supervisor
  • Carry out additional duties as assigned by supervisors.

Office Administrator

Thompson Consulting Surveyors Bunbury
05.1998 - 04.2000
  • General Office Administration
  • Word Processing
  • Reception
  • Filing
  • Managing and coordinating Payroll for up to 20 Employees
  • Accounts Payable/Receivable bookkeeping to Bank Reconciliation and Trial Balance
  • Minute taking for Directors and agenda preparation
  • Data Entry
  • Organize travel arrangements for Surveyors/Directors
  • Setting up databases and maintaining filing system
  • Training and supervision of Junior Office Clerk.

Receptionist/Administration Officer

Lighthouse Realty Australind
10.1996 - 04.1997
  • Reception
  • Cashier of Statutory Trust Account to reconciliation
  • Control of general ledger to Trial Balance
  • Accounts Payable
  • Payroll - Manual
  • Word Processing
  • Audio Typing
  • Handling general rental enquiries
  • Showing prospective tenants through vacant properties
  • End of Month processing for Property Management
  • General administration/clerical duties
  • Processing deals to Settlement
  • Organizing weekly advertising for Real Estate lift-out.

Office Administrator

Morris Heyhoe and Richards Geraldton Consulting Surveyors and Town Planners
02.1994 - 05.1996
  • General administration and clerical duties
  • Word Processing, setting up data bases, maintaining filing system
  • Reception
  • Payroll/Accounts Payable/Receivable
  • Data Entry
  • Bookkeeping to Bank Reconciliation and Trial Balance
  • Organize travel arrangements for Surveyors/Directors
  • Minutes and agenda preparation for Director meetings
  • Supervision of junior office clerk.

Receptionist/Office Administrator

98FM Radio Station – Geraldton
06.1991 - 02.1994
  • Reception
  • Payroll
  • Word Processing
  • General clerical duties
  • Schedules/Traffic Clerk
  • Accounts Payable/Receivable
  • Bookkeeping to Bank Reconciliation and Trial Balance
  • Liaising with public
  • Advising Board Members of Board Meetings minute taking and agenda preparation
  • Organizing travel/accommodation for General Manager
  • Organizing food and beverages for Board Meetings
  • Debt collection.

Receptionist/Secretary/Book-Keeper

Heritage Race Horse Syndications
05.1987 - 04.1991
  • Reception
  • Word Processing
  • Accounts Payable/Receivable
  • General clerical duties – distribution of monthly newsletter to all syndicate members
  • Daily banking
  • General bookkeeping to bank reconciliation for syndicates
  • Organizing food and beverages for syndicate member functions.

Education

Diploma of Business and Secretarial Studies - Administration

Edwards Business College, Perth

Certificate IV in Small Business Management -

South West Regional College of TAFE
01.2015

Certificate III and IV in Fitness/Personal Training -

South West Regional College of TAFE
01.2014

Diploma of Enrolled Nursing - Enrolled Nurse Division 2

South West Institute of Technology, Bunbury
01.2013

Skills

  • Administrative Support
  • Office Management
  • Customer Relations
  • Calendar Management
  • Database Administration
  • Documentation and control

Currentqualifications

  • Austswim - Teacher of Water Safety and Familiarization/Infant and Preschool Aquatics
  • Austswim - Assessor
  • CPR - Royal Life Saving
  • Working with Children Check
  • Undertaking Certificate IV in Business/Health Administration

References

  • Mrs Angie Stonard, Leschenault Leisure Centre, Administration and Finance Co-Ordinator, 9797 4000
  • Mr Trent Smith, Leschenault Leisure Centre, Wet Operations Manager, 9797 4000
  • Lorraine Grassie, Summit Realty South West, 0419 937 593

Timeline

Administration Officer

St John of God Bunbury
04.2022 - Current

Swim School Co-ordinator

St John of God Bunbury
10.2017 - 04.2022

Casual Swimming Instructor, Swim School Co-ordinator, Casual Customer Service Officer, Casual Gym Instructor/Personal Trainer, Casual Pool Lifeguard

Leschenault Leisure Centre
07.2005 - 10.2017

Office Administrator

Thompson Consulting Surveyors Bunbury
05.1998 - 04.2000

Receptionist/Administration Officer

Lighthouse Realty Australind
10.1996 - 04.1997

Office Administrator

Morris Heyhoe and Richards Geraldton Consulting Surveyors and Town Planners
02.1994 - 05.1996

Receptionist/Office Administrator

98FM Radio Station – Geraldton
06.1991 - 02.1994

Receptionist/Secretary/Book-Keeper

Heritage Race Horse Syndications
05.1987 - 04.1991

Diploma of Business and Secretarial Studies - Administration

Edwards Business College, Perth

Certificate IV in Small Business Management -

South West Regional College of TAFE

Certificate III and IV in Fitness/Personal Training -

South West Regional College of TAFE

Diploma of Enrolled Nursing - Enrolled Nurse Division 2

South West Institute of Technology, Bunbury
Louise Roberts