Louise Smiles
Pottsville Beach,New South Wales
Summary
Dynamic and compassionate professional with a proven track record at Bangalow Community Children's Centre. I have excelled over my 20 year career in multitasking and effective problem-solving, significantly enhancing efficiency in a safe environment.
In the role of Aviation Protection Officer, I expect to even further progress these skills by undertaking the Transport Security Course & I eagerly look forward to discussing this exciting opportunity further.
Overview
20
20
years of professional experience
Work History
Childcare Educator
Bangalow Community Children's Centre Childrens
06.2005 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration in a fast paced environment.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Maintained compliance & daily records
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
Peer Support
NSW Fire and Rescue
06.2010 - 06.2014
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
- Being a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
- Assisted in conflict resolution, addressing interpersonal issues between peers effectively and professionally.
- Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve the overall effectiveness of the program.
- Enhanced group dynamics by implementing peer support strategies and promoting open communication.
- Mentored new Peer Support Leaders, providing guidance and sharing best practices to ensure their success in the role.
- Evaluated program effectiveness using surveys and feedback, refining strategies for continuous improvement.
- Participated in ongoing professional development opportunities to maintain knowledge of best practices within the field of peer support leadership.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
Firefighter
NSW Fire And Rescue
06.2005 - 06.2014
- Performed life-saving procedures during medical emergencies, .
- Responded to emergency medical call outs to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Contributed to positive outcomes by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
- Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Strengthened interdepartmental relationships through participation in joint training exercises with neighbouring fire Brigades.
- Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance.
- Trained new recruits in fire suppression techniques, improving team efficiency and readiness.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Assisted in prevention of fires through public education programs.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
Education
Certificate III - Children's Services
TAFE NSW
NSW12-2013
Skills
- Safely monitor children
- Create memorable and engaging skills to benefit the children
- Strong multitasking
- Effective problem solving
- Disability assistance experience
- Travel documentation verification
- Superior customer service
- Excellent interpersonal skills
Timeline
Peer Support
NSW Fire and Rescue
06.2010 - 06.2014
Childcare Educator
Bangalow Community Children's Centre Childrens
06.2005 - Current
Firefighter
NSW Fire And Rescue
06.2005 - 06.2014
Certificate III - Children's Services
TAFE NSW
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