Louise Sutherland
Burpengary,QLD
Summary
Results-oriented sales professional with 5+ years of phone-based sales experience. Excels at engaging customers through phone and email, delivering exceptional service, and driving sales growth. Strong product knowledge and research skills allow for tailored solutions and clear explanations. Builds rapport, handles objections, and achieves win-win outcomes. Currently studying AI and digital marketing to further enhance sales skills. Seeking a permanent long-term position 4 days a week.
Overview
5
5
years of professional experience
Work History
Remote Sales Professional
Freelancer
Burpengary, Queensland
07.2022 - Current
- Delivered high-level customer service and developed strong relationships quickly
- Oversaw high volume of sales while exceeding performance metrics for multiple businesses
- Enhanced customer buying experiences through the utilization of psychology and sales training
- Implemented creative sales strategies for driving increased sales
- Created sales methodologies and persuasive scripts resulting in increased conversions
- Consistently achieved a conversion rate of over 30% on offers related to Health, Wellness, education, and Coaching
- Ensured that a minimum of 50% Cash Collection was consistently achieved across all offers
- Collaborated with global companies across various industries
Career/Course Advisor
Onfit Training College
Brisbane, QLD
06.2019 - 07.2022
- Cultivated a reputation for outstanding customer service and developed lasting client connections
- Consistently exceeded sales Key Performance Indicators (KPIs) in a competitive phone sales environment
- Demonstrated consistent record of being the leading sales representative over a span of two financial years
- Successfully communicated with clients through various channels resulting in a consistent 20%+ sales conversion rate
- Demonstrated expertise in developing and overseeing internal marketing campaigns using both email and SMS platforms
- Successfully managed the implementation and oversight of a CRM system
- Designed and implemented effective sales processes
Practice Manager
Orthodontic Specialist
Sandgate, Queensland
2014 - 2019
Education
AI Course Certification - AI (Artificial Intelligence)
Writing.io
Online01-2024
Certificate IV in Nutrition - Health And Wellness - Personal Development
VAST Academy
Online01-2024
Certificate in NLP - NLP (Neuro-Linguistic Programming)
Dr Karen E Wells
Online01-2018
Diploma - Business Management
Management Corporate Outcomes
Brisbane, QLD10-2012
Skills
- Confident and enthusiastic with a proactive approach
- Exceptional customer service and rapport-building
- Proficiency in CRM systems
- Quick learner with strong attention to detail
- Excellent communication and organizational skills
- Resilient with a focus on achieving win-win outcomes
- Strong objection handling abilities
- Customer Relationship Building
Languages
German
Limited
References
References available upon request.
Timeline
Remote Sales Professional
Freelancer
07.2022 - Current
Career/Course Advisor
Onfit Training College
06.2019 - 07.2022
Practice Manager
Orthodontic Specialist
2014 - 2019
AI Course Certification - AI (Artificial Intelligence)
Writing.io
Certificate IV in Nutrition - Health And Wellness - Personal Development
VAST Academy
Certificate in NLP - NLP (Neuro-Linguistic Programming)
Dr Karen E Wells
Diploma - Business Management
Management Corporate Outcomes
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