Louise Williams
Glenreagh,New South Wales
Summary
Dedicated Support Worker with a passion for enhancing client wellness and independence through personalized care. Skilled in providing emotional support, daily living assistance, mentoring staff, and advocating for client needs. Expert in health and safety, with strong multitasking and problem-solving abilities. Experienced in improving client lives through high-quality support, patient instruction, and community integration. Creative and empathetic assistant with a lot of experience in building community and developing social skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Support Worker
Self Employed Support Worker
09.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Providing healthy meals.
Therapeutic Care Worker
CASPA Services
11.2016 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness in a group home setting.
- Supported clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to children, building trust and improving overall wellbeing.
- Fostered a safe, comfortable environment for the children by maintaining clean and organized living spaces.
Disability Support Worker
Caringa Support Services
2017 - 2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
Kitchen Staff Member
Baringa Private Hospital
11.2009 - 09.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Trained new staff
Education
No Degree - Hospitality (Catering Operations)
Novaskill
Coffs Harbour, NSWAged Care
Australian Qualifications Framework
Coffs Harbour, NSWFamily And Community Services
TAFE NSW
NSW02-2016
Disability Studies
TAFE NSW
NSW01-2016
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Meal Planning and Preparation
- Cultural Sensitivity
- Trauma-informed care
- Client Advocacy
- Problem-Solving
- Multitasking Abilities
- Trauma Informed Care Framework
- Interpersonal Communication
Accomplishments
I have supported many people over the years and been a positive influence in their lives.
I have lived experience which has helped support people to the best of my ability.
I have great mentoring/training skills.
Youth Frontiers mentoring program/Cerificate of Participation
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
- NSW Driver's License
- NDIS Worker Orientation
- NDIS Worker Check
Timeline
Support Worker
Self Employed Support Worker
09.2019 - Current
Therapeutic Care Worker
CASPA Services
11.2016 - 07.2020
Kitchen Staff Member
Baringa Private Hospital
11.2009 - 09.2018
Disability Support Worker
Caringa Support Services
2017 - 2019
No Degree - Hospitality (Catering Operations)
Novaskill
Aged Care
Australian Qualifications Framework
Family And Community Services
TAFE NSW
Disability Studies
TAFE NSW
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