Dynamic, customer-focused leader with over 15 years of experience driving business growth across diverse sectors, including NDIS, healthcare (Private and NFP), logistics, B2B, and direct-to-consumer markets. Proven track record in business development, driving growth and client satisfaction through solution-based initiatives, person-centred communication, and strategic research and analysis. Demonstrated excellence in business development, leveraging strong solution-based initiatives to achieve significant growth and client satisfaction. Exceptional communicator with expertise in client engagement, delivering compelling presentations, and strengthening relationships with clients, business partners, peers, and senior management. Fluent in French, Arabic, and conversational Spanish. Strategic problem solver adept at resolving complex customer issues, identifying root causes, and implementing quick improvement initiatives. Skilled in multicultural communication, regulatory compliance, contract negotiation, and customer service excellence. Proficient in team building and management, fostering a collaborative and high-performing work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
