Louise Adelaide Gibson
Summary
I am a recent school leaver with work experience in the customer service field and have taken part in a barista training course. I have spent some time in Australia visiting relatives in Perth and Melbourne. My home is Scotland but I am currently travelling/ working in Australia. I am hardworking, adaptable and I am looking for employment with an immediate start. I am available for an interview at your convenience and would love to hear from you.
Overview
1
1
year of professional experience
Work History
Customer Experience Advisor
Direct Soccer
09.2022 - 11.2023
- Enhanced customer satisfaction by addressing enquiries and resolving issues promptly.
- Streamlined communication channels for improved customer interactions and response times.
- Collaborated with team members to optimise workflow processes and increase overall efficiency.
- Provided personalised support, ensuring a positive experience for each customer interaction.
- CRM system experience, specifically HubSpot.
Education
High School Diploma -
Grove Academy
Dundee, Scotland 05.2023
Skills
- Problem-Solving
- CRM Software
- Customer Service
- Adaptability
- Microsoft Packages
- Excellent Communicator
- Teamwork
Professional Summary
Knowledgeable and dedicated customer service advisor with experience in the sport teamwear industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Strive to deliver high-quality service in the most efficient manner. Articulate, energetic and committed to delivering exceptional service.
Hobbies
- Competitive dancer and swimmer
- Gym enthusiast
Timeline
Customer Experience Advisor
Direct Soccer
09.2022 - 11.2023
High School Diploma -
Grove Academy
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