Louise Christine Frank
Epping,VIC
Summary
Dependable professional experienced in critical thinking, problem-solving, and organization. Skilled in operating cash registers and providing exceptional customer service. Strong communicator and team player dedicated to promoting guest loyalty.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Epping, Vic
03.2022 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
Food Service Assistant
Sunny Café
Epping, Vic
01.2021 - 02.2022
- Assisted in the preparation of food items according to recipes and menus.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
- Provided customer service by taking orders from customers and answering questions about menu items.
Kitchen Hand
Italian Restaurant
Melbourne, Vic
01.2020 - 05.2021
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
Barista/Food Attendant
Local Coffee Shop
Melbourne, Vic
09.2019 - 12.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
Certificate III in Allied Health Assistance - Community Health Services
VFA Learning
Melbourne, VIC12-2020
High School Diploma -
Epping High School
Epping, VIC12-2019
Skills
- Customer Engagement
- Inventory Restocking
- Order Management
- Safe Food Handling
- Food Running
- Drive-Thru Operations
- Food Preparation
- Health Code Compliance
- Menu Memorization
- Customer Service
- Beverage Preparation
- Housekeeping
- Valid Driver's License
- First aid and CPR certified
Languages
English
Professional
Reference
- Provide upon request
Timeline
Crew Member
McDonald's
03.2022 - Current
Food Service Assistant
Sunny Café
01.2021 - 02.2022
Kitchen Hand
Italian Restaurant
01.2020 - 05.2021
Barista/Food Attendant
Local Coffee Shop
09.2019 - 12.2019
Certificate III in Allied Health Assistance - Community Health Services
VFA Learning
High School Diploma -
Epping High School
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