Louise Martin
Donvale,VIC
Summary
Achieved remarkable client satisfaction and retention rates at IVE Group by leveraging strategic leadership and brand awareness. Excelled in cultivating partnerships and negotiating beneficial agreements, demonstrating exceptional team management and strategic planning skills. Proven track record in enhancing service quality and meeting exceeding targets, underscoring a commitment to excellence and innovation.
Overview
17
17
years of professional experience
Work History
Group Account Director
IVE Group
Melbourne, VIC
07.2020 - Current
- Played a pivotal role in agency-wide initiatives aimed at improving overall service quality, contributing valuable insights from the perspective of group account management.
- Created effective, strategically-sound and innovative marketing communications plans.
- Cultivated long-lasting relationships with key industry partners, facilitating collaboration on mutually beneficial projects.
- Championed clients' needs to internal teams, advocating for specific requirements and objectives to achieve targets and maximize satisfaction with company service.
Account Director
IVE Group
Melbourne, VIC
02.2017 - 07.2020
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
Account Manager
IVE Group
Meldale, QLD
02.2007 - 02.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Skills
- Strategic leadership
- Team Management
- Strategic Planning
- Brand Awareness
Timeline
Group Account Director
IVE Group
07.2020 - Current
Account Director
IVE Group
02.2017 - 07.2020
Account Manager
IVE Group
02.2007 - 02.2017