Louise Ngoc Anh Ta
Colchester St, South Brisbane,QLD
Summary
Proven track record in enhancing guest satisfaction and loyalty at Emporium Hotel South Bank, leveraging strong complaint handling and Microsoft Office skills. Achieved significant improvements in team collaboration and time management, leading to a decrease in guest complaints. Skilled in fostering professional relationships and maintaining a high standard of service.
Overview
3
3
years of professional experience
Work History
Front Desk Guest Service Agent
Emporium Hotel South Bank
09.2023 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
Food and Beverage Attendant
Pullman & Mercure Brisbane King George Square
08.2022 - 02.2024
- Maintained clean and organised restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimise delays.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Receptionist
Hyatt Regency Brisbane Hotel
02.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Lounge Attendant
Qantas Lounge Brisbane
07.2022 - 01.2023
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
- Coordinated efforts with catering staff to ensure timely delivery of fresh food items according to guest preferences.
Room Attendant (Self Checker)
Reef View Hotel & Palm Bungalows
07.2021 - 02.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Education
Bachelor of Business - Hospitality Management
International College of Hotel Management
11.2023
Skills
- Nightly Audits
- Basic accounting
- Guest Relations
- Professional Appearance
- Microsoft Office
- Time Management
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Referees
● Brianna Murray
Industry and Career Development Manager
International Collage of Hotel Management
131-139 Currie St, Adelaide 5000
Telephone: 08 8228 3610
Email: bmurray@ichm.edu.au
● Rebecca Needs
Front Office Manager at Emporium Hotel
Emporium Hotel South Bank
267 Grey St, South Brisbane QLD 4101
Telephone: 07 3556 3311
Email: Rebecca.Needs@emporiumhotels.com.au
● Kate Connolly
Food & Beverage Lounge Manager
Qantas Lounges Brisbane
Mobile: 0427 242 647
Telephone: 07 3867 3248
Email: kateconnolly@qantas.com.au
● Sushil Gordon
Director of Food & Beverage
Pullman & Mercure Brisbane King George Square
Corner Ann & Roma St, Brisbane 4000
Telephone: 07 3229 9111
Email: Sushil.GORDON@accor.com
● Sainath Earla
Executive Housekeeper
Reef View, Palm Bungalows & Beach Club Hotel
12 Resort Dr, Hamilton Island QLD 4802, Australia
Mobile: 0426 757 691
Email: Searla@hamiltonisland.com.au
Timeline
Front Desk Guest Service Agent
Emporium Hotel South Bank
09.2023 - Current
Receptionist
Hyatt Regency Brisbane Hotel
02.2023 - 08.2023
Food and Beverage Attendant
Pullman & Mercure Brisbane King George Square
08.2022 - 02.2024
Lounge Attendant
Qantas Lounge Brisbane
07.2022 - 01.2023
Room Attendant (Self Checker)
Reef View Hotel & Palm Bungalows
07.2021 - 02.2022
Bachelor of Business - Hospitality Management
International College of Hotel Management
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