Louize Wong
Iglu Student Accomodation
South Yarra,VIC
2
Certifications
3
years of professional experience
Retail Associate with experience maintaining inventory accuracy, visual merchandising, and point-of-sale transactions in apparel retail. Supports customer satisfaction by assisting shoppers, processing returns and exchanges, and keeping stock levels aligned with sales floor demand. Strengthens store reliability through efficient checkout handling and consistent product presentation.
Work History
RESIDENT LEADER
5 Months- Coordinated 13 community events annually to strengthen resident engagement and improve satisfaction.
- Resolved 10 resident complaints per week while maintaining a respectful and supportive living environment.
- Responded to resident inquiries promptly, delivering consistent customer service and supporting front desk operations.
- Monitored facility issues and documented maintenance concerns to maintain a comfortable, reliable living environment.
- Maintained accurate resident records and processed accommodation requests, improving service delivery and administrative accuracy.
- Supervised communal area upkeep, upholding hygiene standards and reducing resident complaints through daily checks.
RETAIL ASSOCIATE
2 Years- Processed 50-100 transactions per shift while keeping checkout flow smooth and organized.
- Maintained 50-100 customer interactions daily while supporting fitting room and purchase needs.
- Maintained accurate inventory through regular stock audits and timely sales floor updates.
- Preserved brand aesthetics through visual merchandising that improved store presentation and customer engagement.
- Assisted shoppers in selecting apparel aligned with personal style preferences, supporting satisfaction and repeat visits.
- Handled returns and exchanges with clear policy adherence, strengthening customer trust and issue resolution.
- Managed point-of-sale updates alongside inventory changes to maintain reliable store operations.
Education
Bachelor's - Psychology
- Currently completing a Bachelor of Psychology degree at Monash University.
- The psychology units have aided me in understanding human cognition, behavior, and mental processes.
- 3.6 GPA presently
- Professional Development: Psychology content creation for the Expat Health Services application.
- Monash Fashion Club member
International Baccalaureate - Business Management, English Literature, Visual Arts
- Graduated from Nexus International School with the International Baccalaureate diploma.
- Higher levels in Business Management, English Literature, and the Visual Arts.
- Standard Levels in Math AI, Chinese, and Environmental Systems and Societies.
- Extracurricular Activities: Badminton and Art
- Study Abroad: Cambodia Volunteering trip for CAS and Malaysia trip for ESS data collection.
- Capstone Project: Visual Arts Exhibition for my final year of the International Baccalaureate, open to everyone.
Skills
Customer service
Complaint resolution
Front desk operations
Resident services coordination
Shift scheduling
Inventory management
Organizational skills
Decision making
Event coordination
Visual merchandising
Point-of-sale transactions
Incident documentation
Certification
RSA
Timeline
RESIDENT LEADER
Iglu Student Accomodation
03.2025 - 08.2025Read More
RETAIL ASSOCIATE
Brandy Melville
01.2023 - 01.2025Read More
Nexus International School
International Baccalaureate from Business Management, English Literature, Visual Arts
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Monash University
Bachelor's from Psychology
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