Louka Laperriere

Phone Orders Management and Logistical Coordination

• Handled incoming phone calls for pizza takeout and delivery orders, in both French, English and Spanish ensuring smooth and pleasant customer service.
• Efficiently coordinated orders based on delivery slots and takeout pickups, optimizing workflow during peak hours.
• Planned deliveries in collaboration with the delivery team, taking into account distances, weather conditions, and expected delivery times to maximize customer satisfaction.
• Adapted quickly to a dynamic environment with high call volumes, particularly during the busy tourist season.

Language and Communication Skills

• Fluent in English, used daily to cater to the needs of an international clientele, especially in the tourist hub of Méribel.
• Strong verbal communication skills with the ability to remain calm and professional, even in stressful situations or when dealing with demanding customers.

Time Management

• Proactively organized the delivery team’s schedule based on order volumes and service priorities.
• Anticipated needs based on ordering trends and customer traffic, ensuring efficient task distribution within the team.

Customer Service and Problem Resolution

• Quickly resolved issues related to order errors or delivery delays, ensuring customer satisfaction and minimizing conflicts.
• Monitored orders meticulously, ensuring accurate communication between team members and customers.

Cashier and Multi-Tasking Abilities

• Efficiently operated the cash register, handling payments, providing accurate change, and maintaining a high level of customer service during transactions.
• Adaptability and willingness to take on extra responsibilities, including shelf stocking and ensuring product displays were well-organized and properly labeled to enhance customer experience.
• Opened and closed the gas station within the supermarket, handling daily financial reports, inventory checks, and ensuring the security of the station at the start and end of each day.

Support in Translations and Assistance with Rentals

• Provided translation services for truck and car rental paperwork, assisting supervisors who didn’t speak English.
• Ensured accuracy in document translations, helping customers understand rental terms and ensuring all required forms were correctly filled out.
• Quickly learned the processes for vehicle rentals, eventually becoming familiar with the system and assisting with both customer inquiries and internal procedures.

Communication and Problem Solving

• Worked closely with supervisors, taking initiative to help with administrative tasks and ensuring smooth communication between English-speaking customers and non-English-speaking staff.
• Resolved customer issues promptly, ensuring a positive experience for shoppers and maintaining a professional demeanor in fast-paced or challenging situations.

Teamwork and Initiative

• Demonstrated a strong work ethic and flexibility by willingly supporting colleagues across different departments.
• Developed a reputation for reliability and adaptability, consistently stepping in where needed to ensure smooth operations.