LOURDES D’CRUZ
Provisional Psychologist
Calamvale,QLD
Summary
Compassionate and considerate provisional psychologist committed to client-focused practice style that prioritises client well-being and autonomy. Easily builds strong rapport with clients while maintaining appropriate boundaries.
Overview
15
15
years of professional experience
Work History
Vision Australia
, VA
03.2022 - 10.2022
- Facilitated Group Stepping Stones Triple program for a group of parents with children with blindness or low vision
- Facilitated an abridged version of the Group Stepping Stones Triple P program to allied health professionals at VA
- Developed and facilitated a 6-hour workshop named ‘Navigating Dating’ for a group of adolescents with blindness and low vision
- Developed and facilitated a series of four 1-hour workshops for Community Service Workers at VA relating to Self-Care, Caring for the dying, Caring for the bereaved family, and Managing challenging clients
- Provided individual therapy sessions to parents of children with blindness presenting with diverse mental health concerns
- Facilitator at Triple P Positive Parenting Program for the Group Triple P and Group Stepping Stones Triple P programs
- UQ and CHQ Interprofessional Neurodevelopmental Clinic at the Centre for Children’s Health Research
03.2021 - 10.2021
- Completed a 10,000-word thesis relating to the impact of prenatal alcohol exposure on childhood externalising and internalising behavioural problems
- Data were drawn from the Longitudinal Study of Australian Children dataset, a nationally representative cohort of Australian children and their families
- Groups for Health (G4H) placement at Inala Primary Care
07.2021 - 09.2021
- Co-facilitated group sessions with clients who have experienced social isolation because of their chronic health conditions
- Groups for Health is an evidence-based psychological intervention designed to improve health and well-being by providing people with knowledge, skills, and confidence to increase their social connectedness, specifically, their group-based social identifications.
UQ Psychology Clinic
10.2020 - 05.2021
- Conducted therapy and assessment sessions with young adults, mature adults, and children with a wide range of mental health presentations
- Facilitated a case presentation to provisional psychologists and Supervisors.
tutor
the School of Psychology, The University of Queensland
12.2020 - 01.2021
- An intervention designed to teach students about their emotions in academic contexts and how to use their own music listening habits to identify and regulate their emotions for academic success
- The ‘Tuned In’ academic program helps teens discover the types of music that are good for increasing motivation, decreasing anxiety, and improving focus among listeners.
UQ and CHQ Interprofessional Neurodevelopmental Clinic, Children, Health Research
07.2020 - 09.2020
- In collaboration with an OT student, provided therapeutic family-centered assessments and support plans for children who have experienced prenatal alcohol exposure and other adverse prenatal and postnatal experiences
- Facilitator for the group ‘Tuned In’ intervention
Statistics tutor
Facebook
07.2014 - 11.2019
- Second Year Psychology Students
- Attending weekly meetings, marking assignments, monitoring, page and Blackboard, updating tutorial slides, creating exam questions, updating the online quiz, grade uploads etc
Research Assistant
04.2013 - 12.2013
- The Pancreatic Cancer Study at the Queensland Institute of Medical Research, Analysing qualitative and quantitative data and co-authoring the research paper.
06.2011 - 11.2011
- Conducting qualitative research interviews with patients diagnosed with Pancreatic Cancer.
Private Tutor
03.2009 - 11.2011
- Private tutoring in Statistics for 2nd year students at The University of Queensland.
Research Assistant
Mater Hospital
Brisbane
08.2010 - 11.2010
- Recruitment of participants to the ‘Healthy Start to Pregnancy’ study and ‘Trial for Reducing Weight Retention in New Mums’ study.
Training Coordinator
Triple P International Pty Ltd
Brisbane
06.2008 - 11.2009
- Coordinating all facets of training which involves negotiating a sale, scheduling training, organizing trainers, venue, resources, equipment, catering, and travel arrangements for trainers and taking care of all the legal and financial aspects
- Liaising with local councils, government organizations and individual practitioners in the United Kingdom, Ireland, and Europe for successful dissemination of Triple P Provider Training
- Updating legal documents to keep pace with the demanding and changing nature of the business
- Incorporating new systems in place to improve efficiency of operations by rearranging electronic data storage and retrieval systems, improving existing templates and setting up new templates, converting the system of paper records to electronic records
- Assisting with the duties of the Head of Training Coordination in times of her absence.
Senior Passenger Sales & Services Agent
EMIRATES
Brisbane
08.2006 - 05.2008
- Interact with a diverse range of personalities and nationalities in an effective and efficient manner to positively portray the ‘Emirates’ image
- Contributing to the generation of revenue by providing a high quality and friendly customer service for reservations, ticketing, fares, and telephone sales queries
- Assisting team members in handling difficult passengers by effectively negotiating and solving problems
- Coaching new staff with Emirates Reservations system and ticketing
- Conducting effective PowerPoint presentations to update team members with latest product enhancements
- Skywards Champion - encouraging enrolment and regularly briefing team members with product updates
- Relief for Supervisory duties (Acting Supervisor)
- Increased office efficiency by creating a training guide and a quick reference manual of various office procedures
- Encouraging front office sales by showcasing the benefits of travelling Emirates and promoting UAE as a destination
- Performing monthly audits on petty cash and ticket stock
- Providing Back up for Sales Support and Administration staff
- Representing Emirates at Travel Expositions and other promotional functions at national level
- Authorised QBE Insurance agent
- 2
Education
Master of Psychology -
University of Queensland
Bachelor of Psychological Science - undefined
University of Queensland
Certificate IV in Training and Assessment - undefined
SouthBank Institute of Technology
Post Graduate Diploma - BUSINESS MANAGEMENT
XAVIER INSTITUTE OF MANAGEMENT
Post Graduate Diploma - Travel & Tourism
Sophia Polytechnic, Maharashtra Board of Technical Education
Graduate - undefined
BACHELOR OF COMMERCE - undefined
Shree Damodar College affiliated to GOA UNIVERSITY
IATA/UFTAA Advanced Course - undefined
Diploma - INTERNATIONAL TRAVEL
CONSULTANT
IATA/UFTAA Standard Course Diploma passed - undefined
Skills
Integrated healthcare models
Social perceptiveness
DSM-IV classification
Case management
Consultations
Analytical and critical thinking
Behavior observation
Timeline
Vision Australia
03.2022 - 10.2022
07.2021 - 09.2021
03.2021 - 10.2021
tutor
the School of Psychology, The University of Queensland
12.2020 - 01.2021
UQ Psychology Clinic
10.2020 - 05.2021
UQ and CHQ Interprofessional Neurodevelopmental Clinic, Children, Health Research
07.2020 - 09.2020
Statistics tutor
Facebook
07.2014 - 11.2019
Research Assistant
04.2013 - 12.2013
06.2011 - 11.2011
Research Assistant
Mater Hospital
08.2010 - 11.2010
Private Tutor
03.2009 - 11.2011
Training Coordinator
Triple P International Pty Ltd
06.2008 - 11.2009
Senior Passenger Sales & Services Agent
EMIRATES
08.2006 - 05.2008
Master of Psychology -
University of Queensland
Bachelor of Psychological Science - undefined
University of Queensland
Certificate IV in Training and Assessment - undefined
SouthBank Institute of Technology
Post Graduate Diploma - BUSINESS MANAGEMENT
XAVIER INSTITUTE OF MANAGEMENT
Post Graduate Diploma - Travel & Tourism
Sophia Polytechnic, Maharashtra Board of Technical Education
Graduate - undefined
BACHELOR OF COMMERCE - undefined
Shree Damodar College affiliated to GOA UNIVERSITY
IATA/UFTAA Advanced Course - undefined
Diploma - INTERNATIONAL TRAVEL
CONSULTANT