Paola Brissolese
Gold Coast,Queensland
Summary
Customer service expert with over 15 years' experience within the financial services industry. With extensive and established customer and referral network, built upon excellent client and business relationship management. A strategic and creative thinker with strong business acumen and the ability to deliver outstanding client solutions while exceeding business targets.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Bank Manager
Westpac Banking Corporation
Gold Coast , QLD
03.2023 - 04.2024
- Lead employees and oversee the day-to-day operations of their assigned branches
- They're responsible for managing the banking team, increasing sales and providing customer service
- Bank managers typically report to district managers and are often required to meet specific sales and performance goals.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Implemented risk management strategies to minimize potential losses and safeguard the bank''s assets.
- Conducted regular audits to ensure adherence to regulatory requirements, maintaining a strong control environment.
- Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
Personal Banking Specialist
Westpac Banking Corporation
07.2013 - 02.2023
- Reporting to the Branch Manager, I support the team by assisting customers with queries that are too complex to be answered at the transactions counter either via immediate face-to-face service or pre-arranged appointments
- My major accountabilities are:
- Lead the branch while manager is absent
- Utilising banking sales and service skills to recommend products to highly-valued customers
- Assisting customers to identify and fulfil their banking needs while referring more complex matters to specific specialists
- Providing appropriate financial advice across a broad range of retail banking, wealth management and SME products
- Consistently achieved and exceeded set KPIs on an average of 130% of branch target per quarter
- Lead the branch while manager is absent
Team Leader
citibank
03.2011 - 12.2012
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Certificate IV in Banking Services -
TAFE NSW South Western Sydney Institute
01.2014
Skills
- Administration
- Team leader
- Customer service
- Team player
- Financial Services
- Organized
- Team Leadership
- Thoroughness
- Communication Skills
- Profit and Loss
- Team Building
- Teller Auditing
- Relationship Building
- Interpersonal Skills
- Time Management
- Problem Solving
- Banking Operations
- Strategic Planning
- Performance Monitoring
- Fraud Detection
- Risk Assessment
- Sales Strategy
- Decision Making
- Regulatory Compliance
- Staff Training
- Cash Management
- Branch Administration
- Customer Service
- Team Building Leadership
- Staff Recruitment and Hiring
- Goal Setting
- Willing to Learn
Languages
Spanish
Timeline
Bank Manager
Westpac Banking Corporation
03.2023 - 04.2024
Personal Banking Specialist
Westpac Banking Corporation
07.2013 - 02.2023
Team Leader
citibank
03.2011 - 12.2012
Certificate IV in Banking Services -
TAFE NSW South Western Sydney Institute
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