LOURENÇO CHAN
Parramatta,NSW
Summary
I am a well mannered and hardworking customer care person who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer service. Very patient in facing clients and a strong team player with an appreciation and understanding of the importance of customer care as a function within a business.
Client-focused Representative with providing solutions to
customers and Solid understanding of what customers need. Great at juggling multiple tasks and working under pressure.
With my broad industry experience, i am ready for my next stage in my career to look forward in making a significant contribution to ambitious company.
Overview
14
14
years of professional experience
Work History
New Car Sales Consultant
LDV Parramatta & LDV FIVEDOCK
01.2017 - 01.2024
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Participated in ongoing training programs for professional development and staying current on automotive advancements.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
- Maintained showroom appearance standards by keeping vehicles clean, organized, and properly displayed for optimal presentation.
- Familiar with LDV Products and history
- Providing quality responses to customer contacts in person, telephone & email
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Completed registration paperwork and sales documentation.
- Demonstrated vehicles and features, and conduct test drives.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Developed strong rapport with customers and created positive impression of business.
- Enhanced customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
- Increased dealership revenue through consistent sales performance and building long-term client relationships.
Sales Consultant
Rado watch
05.2015 - 08.2015
- Worked directly with head department to achieve result through customers feed back from each success sales
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Consultant Eyewear
Visions&Beyond
01.2014 - 04.2015
- Enhanced store sales by assisting clients in selecting frames, lenses, and lens coatings based on their specific needs and preferences.
- Managed inventory effectively, ensuring a diverse selection of fashionable and functional eyewear options for customers.
- Collaborated with optometrists to provide comprehensive eye care services, including contact lens fittings and eyeglass adjustments.
- Streamlined the ordering process for prescription lenses, reducing wait times and increasing overall efficiency.
- Maintained a clean and organized retail environment, presenting products attractively to entice potential buyers.
- Educated customers about proper eyecare techniques, including cleaning methods and safe storage practices for glasses and contacts.
- Provided exceptional customer service by promptly addressing concerns and resolving issues related to eyewear purchases or prescriptions.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Provided sales and customer service assistance to walk-in traffic
Sales Wine Rep
Rights investment & development Ltd
07.2011 - 02.2015
- Achieve monthly target sales
- Familiar with wine products
- Provide quality response towards customers in person or telephone and email
- Monthly Stock-taking to ensure quantities and condition of items
- Giving customers information about company services and products
- Wine tasting and feed back
- Promoting wine through restaurant and deliveries
- Dealing with complaints and enquiries with well mannered and patience
- Work directly with owner
Sales Rep
Puyi Group
05.2013 - 08.2013
- Enhanced store sales by assisting clients in selecting frames, lenses, and lens coatings based on their specific needs and preferences.
- Managed inventory effectively, ensuring a diverse selection of fashionable and functional eyewear options for customers.
- Collaborated with optometrists to provide comprehensive eye care services, including contact lens fittings and eyeglass adjustments.
- Streamlined the ordering process for prescription lenses, reducing wait times and increasing overall efficiency.
- Maintained a clean and organized retail environment, presenting products attractively to entice potential buyers.
- Educated customers about proper eyecare techniques, including cleaning methods and safe storage practices for glasses and contacts.
- Provided exceptional customer service by promptly addressing concerns and resolving issues related to eyewear purchases or prescriptions.
- Maintained database systems to track and analyze operational data.
Gathered, organized and input information into digital database. - Observed packing operations to verify conformance to specifications.
Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits. - Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Provided sales and customer service assistance to walk-in traffic
Executive Host
The Venetian Macau
10.2009 - 04.2011
- Walk on casino's floor to look for anew member to sign up
- Look for potential guest on the casino floor
- Offer rooms, concert tickets, ferry tickets and complimentary F&B voucher
- Air-Plane ticket & helicopter ticker reimbursement
- Work directly with nine shift managers
- Giving customers information about company services and promotions
- Build relationship with new and old customers
- Dealing with complaints and enquiries with well mannered and patience for any gaming table or slots problem
- Familiar with gaming floor and schedule for transportation in Venetian
- Memorize all gaming table locations
- Achieve monthly target
- Daily briefing & debriefing
- Assist in big event such as baccarat tournament
- Every month have to call old customer to come back and offer therooms
Education
Year 7 - 12 -
Chatswood High School
Chatswood, NSW09.2007
Skills
- Great Communication skills
- Team Leading
- Teamwork
- Customer Service
- Work well under pressure
- Self-motivated
- Highly dependable
- Microsoft applications proficiency
Language
- English
- Cantonese
- Mandarin
- Indonesian
Timeline
New Car Sales Consultant
LDV Parramatta & LDV FIVEDOCK
01.2017 - 01.2024
Sales Consultant
Rado watch
05.2015 - 08.2015
Sales Consultant Eyewear
Visions&Beyond
01.2014 - 04.2015
Sales Rep
Puyi Group
05.2013 - 08.2013
Sales Wine Rep
Rights investment & development Ltd
07.2011 - 02.2015
Executive Host
The Venetian Macau
10.2009 - 04.2011
Year 7 - 12 -
Chatswood High School
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