Lourin Patarroyo
Bogotá, Colombia,Bogotá, D.C
Summary
Experience delivering customer service, educational and teaching excellence, including clerical support and public interaction. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Education Administrative Assistant
French Study
03.2021 - 06.2023
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted teachers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing mail.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Spanish Teaching Assistant in France
Lycée Louis Armand (Senior High School)
09.2022 - 04.2023
- Encouraged senior students to discuss topics about colombian and french culture.
- Mentored and tutored individual students needing additional help in Spanish as foreign language.
- Organized materials in classroom spaces based on lecture plans, Spanish grammar and intercultural activities.
- Handled class records for attendance, assignment grades and course participation scores.
Customer Service Agent
PROMETRIC.COM
06.2022 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Responded to customer calls to answer questions about Prometric platform.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Education
Bachelor in Spanish, English And French Teaching - Foreign Language Teacher Education
Universidad De La Salle / La Salle University
Bogotá, Colombia08.2022
French Course - Foreign Languages Education
Universidad Nacional / National University
Bogotá, Colombia06.2019
Skills
- Administrative Procedures
- Office Administration
- Microsoft Office
- Instructional Leadership
- Staff Education
- Strong Communication Skills
- Curriculum Design
- Teaching
Languages
Spanish
Native or Bilingual
French
Full Professional
English
Full Professional
Certification
DALF C1 - Français / DALF - Level C1 in French
Certifié par l'Alliance Française
Certified by the French Alliance
APTIS C1 - Level C1 in English
Timeline
Spanish Teaching Assistant in France
Lycée Louis Armand (Senior High School)
09.2022 - 04.2023
Customer Service Agent
PROMETRIC.COM
06.2022 - 09.2023
Education Administrative Assistant
French Study
03.2021 - 06.2023
Bachelor in Spanish, English And French Teaching - Foreign Language Teacher Education
Universidad De La Salle / La Salle University
French Course - Foreign Languages Education
Universidad Nacional / National University
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