Lovejot Kaur
Sydney,New South Wales
Summary
Retail Assistant Manager with 6 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Navjot Uppal
09.2017 - 02.2019
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Retail Assistant Manager
Jefferey Michael Johnson
02.2019 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Controlled store inventory and reviewed cash handling and operations reports.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Education
Diploma in Community Services - Family And Community Services
Lead College
Sydney11.2024
Bachelor of Business (Accounting) - Accounting And Business Management
King's Own Institute
Sydney, NSW07.2020
Skills
- Marketing Strategy
- Staff Development
- Strategic Selling
- Orientation and Training
- Cash Reconciliation
- Staff Management
- Customer Service
- Employee Coaching and Mentoring
- Decision-Making
- Staff Training
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Retail Assistant Manager
Jefferey Michael Johnson
02.2019 - Current
Retail Assistant
Navjot Uppal
09.2017 - 02.2019
Diploma in Community Services - Family And Community Services
Lead College
Bachelor of Business (Accounting) - Accounting And Business Management
King's Own Institute
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