LOVELEEN KAUR
Melbourne
Summary
A dedicated leader with the ability to lead effective teams in attaining profit improvement. Dedicated team leader with the ability to effectively manage and achieve project goals, leveraging my complex understanding of systems engineering concepts.I possess excellent communication skills, allowing for the cultivation of positive and mutually beneficial business relationships, while keeping strong ethics at the forefront of my goals.
Overview
7
7
years of professional experience
Work History
Customer Consultant
Bendigo and Adelaide Bank
07.2024 - Current
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Assisted in the development of training materials for new hires, improving overall team performance and knowledge.
- Conducted detailed analysis of customer data to identify trends and recommend targeted marketing strategies for increased revenue growth.
Associate store Leader
eleven
06.2022 - 11.2024
- Analyzed store performance trends and created action plans to improve store operations
- Worked with the store manager to develop and execute a store budget that resulted in a X% reduction in overhead costs
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Maximized store space and visibility through effective store layout and design
- Ensured store safety by monitoring customer activity and enforcing store policies
- Monitored store performance metrics and identified areas of improvement to ensure store profitability
Store supervisor
Subway store
05.2018 - 02.2023
- Monitored sales trends and performance metrics to identify areas of improvement and drive efficiency
- Led a team of X staff members to complete daily tasks such as restocking shelves, inventory management, and customer service
- Resolved customer complaints and disputes in a professional and timely manner, resulting in an improved customer experience
- Developed and implemented an effective scheduling system that balanced customer needs with employee availability
- Used merchandising techniques to optimize product placement and increase sales by X%
- Developed promotional campaigns and events that increased store traffic and sales by X%
Education
Master of Business management And Master of Professional Accounting - auditing, finance, information systems
Holmes
institute
Bachelor of Science -
Punjabi University
Short term tax course, Income tax professionals -
June 2023 -
Skills
- Microsoft Excel
- Critical thinking and problem
- Solving
- Computer Skills
- Microsoft Office
- Leadership Skills
- Ability to Multitask
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Customer Consultant
Bendigo and Adelaide Bank
07.2024 - Current
Associate store Leader
eleven
06.2022 - 11.2024
Store supervisor
Subway store
05.2018 - 02.2023
Bachelor of Science -
Punjabi University
Short term tax course, Income tax professionals -
June 2023 -
Master of Business management And Master of Professional Accounting - auditing, finance, information systems
Holmes
institute
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