Loveleen Kaur
Quakers Hill,NSW
Summary
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Hungry Jack’s
04.2022 - Current
- Deliver consistent, customer-first service in a high-volume environment, ensuring positive and respectful customer interactions
- Handle a wide range of customer enquiries, complaints, and service requests across multiple channels
- Ask thoughtful questions to understand customer needs and provide accurate, effective solutions
- Maintain detailed and accurate records including transactions, rosters, and operational notes
- Use computer systems daily to process data, manage schedules, and maintain service records
- Communicate clearly and professionally with customers, team members, and external suppliers
- Support and mentor team members, contributing to a collaborative and supportive workplace culture
Education
Certificate III - Business Administration
UBSS
01-2024
Master of Science - Botany – Plant Pathology
Punjabi University
01-2019
Skills
Customer Service Excellence & First-Call Resolution
Warm, Clear Verbal and Written Communication
High-Volume Enquiry Handling (Phone & In-Person)
Accurate Data Entry and Case Note Documentation
Problem Solving and Needs Analysis
Empathy, Active Listening and De-escalation
Strong Attention to Detail and Process Compliance
Microsoft Office Suite (Word, Excel, Outlook)
Team Collaboration and Relationship Building
KEY ATTRIBUTES
- Genuine, empathetic, and customer-focused approach
- Strong attention to detail with accurate note-taking skills
- Calm, professional, and resilient under pressure
- Reliable, punctual, and adaptable
- Willing and able to learn new systems, including CRM platforms such as SAP
ADDITIONAL INFORMATION
- Willing to undergo background checks
- Available for full-time or part-time work
Timeline
Restaurant Manager
Hungry Jack’s
04.2022 - Current
Certificate III - Business Administration
UBSS
Master of Science - Botany – Plant Pathology
Punjabi University