Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lovely Sangalang

Bradbury,NSW

Summary

With more than 10 years in customer service, I've worked hard to refine my communication, problem-solving, and empathy skills. I strive to exceed expectations, resolve issues effectively, and foster strong client relationships. I believe my background has prepared me to adapt and provide valuable support in any dynamic environment.

Overview

27
27
years of professional experience

Work History

Maintenance & Cleaning Manager

DustAway Cleaning Services
Campbelltown, NSW
08.2016 - Current
  • Managed the submission of repair requests to the maintenance team - external contractors, prioritizing timely action and overseeing the process from initiation to completion to ensure efficient resolution.
  • Schedules -assign team members to specific duties.
  • Responds to phone enquiries, make outbound calls, follow up on referrals, process various applications.
  • Assessed quality and approved work before releasing to clients.
  • Cleaning of domestic,offices,commercial buildings
  • Executed various cleaning tasks in accordance with industry standards and client expectations.
  • Maintained strong client relationships through open communication and responsiveness to their specific needs.
  • Maintained records of service requests from clients regarding specific cleaning, maintenance and repairs requirements.

Credit & Remit Controller

Optus
Macquarie Park, NSW
08.2008 - 05.2014
  • Responsible for aged debt collection, dealing with warehouse for shipping and product queries Stock Control/ Data Entry/Deliveries Customer service managing over 150 debtors accounts. Navigation across multiple screens and databases.
  • Set and monitor credit limits review credit records to determine when balances need replenishing, run/review weekly reports for dealers/vendors, responsible for resolving clients issues and enquiries, processing various applications, proof of delivery, credit notes, returns, and liaise internally to progress any problems that are being handled in any other department.
  • Daily banking, cash allocation and reconciliation.
  • Rectification of previously mismanaged accounts liaison with the Customer Service Manager/ Accounts Payable visitation to customers from time to time, develop strong relationship with clients/vendors responsible for opening new accounts/store, reviewing credit application, Veda Credit report.
  • Managing 5 drop box, New Accounts, Dealer Code queries, Payment advice, Modification.

Customer Delivery Specialist

HP Financial Services- Hewlett Packard
Rhodes, NSW
03.2003 - 01.2008
  • Assist Financial Account Managers with opportunity assessment.
  • Collaborate with FAM in managing relations with clients, HP and Resellers.
  • Administer add-on or follow-on business, generate and collect documents, process various applications.
  • Enter customer and transaction information required for lease administration activities ( contract generation, booking, funding) in systems, responsible for completion of asset level detail entry.
  • Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers).
  • Prepare package for compliance review/ prepare booking and funding packages.
  • Track deal funding to completion of payment.
  • Coordinate/follow-up/reconcile on activities necessary for deal processing.
  • Conduct initial and final compliance review pursuant to schedule of Authorization (1mil -USD) Check customer and supplier against Sanctioned Parties List/ AML at the time of funding and booking.
  • Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve team goals.
  • Undertakes inbound/outbound calls, maintains call records, systems entries are accurate and up to date.
  • Attending to Sales/ Sales supports queries executing legal documents, delegates work fairly and evenly within Staff and Supervising and training staff.

Transaction Processing Officer/Teller ANZ Bank

ANZ Bank
Strathfield, NSW
04.1999 - 02.2003
Optus
  • General Administration.
  • Sale and encashment of Travelers Cheques and Foreign Cash Processing of all other Foreign Exchange transactions Processing card related transactions including payments/withdrawal Cross Sell and Up Sell at every opportunity Ensure all audit, control and compliance requirements are strictly adhered to at All times, and all other functions as determined by line management.
  • Voucher extraction/examination Special Clearance/Dishonor/Transactional query's internal and external stakeholder Processing and approving calques.
  • New accounts opening/Business and Personal Accounts/Cash Handling Ensuring documents and completed and executed correctly and processed on time.
  • Provide financial services (including advice on relevant products and services to suit customer needs as authorized by the Bank by way of an Authorization to Provide Financial Products.
  • Technical knowledge of Branch Delivery Systems and Customer Service Systems Adhere to Bank policy and procedures at all times Informing staff of relevant information and issues Delegates work fairly and evenly within Staff and Supervising and training staff.
  • Taking ownership of employee related issues.
  • Participates with the implementation of new systems and processes.
  • Organize team Meetings, Problem Solving.

Currency Verification Operator

Reserve Bank of Australia
Martin Place, NSW
01.1997 - 01.1999
  • Preparing notes for processing, cash handling.
  • Preparing accounting entries return etc.
  • Maintaining and extracting statistics, reconciliation.
  • Verifying entries and balances, checking returns and statistics.
  • Preparation of regular reports and summaries of accounting activities.
  • Reconciling of rejected notes.
  • Data Entry/ General Administration.
  • Staff Training, Customer Service - Internal-external Stakeholder Liaison with customer to clarity requests and to ensure corrects design.
  • Telephone enquires and Reception Duties Management.

Education

Accredited Customer Service Excellence Workshop Customer Service Institute of Australia -

DustAwayTafe
Granville
08.2004

Certificate III in Business Administration -

South Western Sydney Institute
Lidcombe
11.2003

Microsoft Office 2000: Beginning Excel (2002). -

DustAwayChequesTafe
Ultimo
10.2002

Skills

Accounts Payable/receivable, ad-hoc banking, Billing systems, Contact centre/telephonist, Business Administration, Cash Handling, Customer Service, Data Entry, Staff Training, Settlements, Excel, Microsoft Words, MYOB, Problem Solving, Document processing & approval, Reconciling, reporting, SAP, Shipping, Stock Control, Supervising, team management, domestic-commercial cleaning-maintenance

References

References available upon request.

Timeline

Maintenance & Cleaning Manager

DustAway Cleaning Services
08.2016 - Current

Credit & Remit Controller

Optus
08.2008 - 05.2014

Customer Delivery Specialist

HP Financial Services- Hewlett Packard
03.2003 - 01.2008

Transaction Processing Officer/Teller ANZ Bank

ANZ Bank
04.1999 - 02.2003

Currency Verification Operator

Reserve Bank of Australia
01.1997 - 01.1999

Accredited Customer Service Excellence Workshop Customer Service Institute of Australia -

DustAwayTafe

Certificate III in Business Administration -

South Western Sydney Institute

Microsoft Office 2000: Beginning Excel (2002). -

DustAwayChequesTafe

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Lovely Sangalang