Summary
Overview
Work History
Education
Skills
Timeline
Quote
Work Preference
Accomplishments
Software
Affiliations
Certification
Interests
Loveness kakumba
Generic
Loveness  Kakumba

Loveness Kakumba

Perth,WA

Summary

Dynamic Hotel Manager with a proven track record at Three Springs Commercial Hotel, adept in guest complaint resolution and cash handling. Excelled in elevating customer satisfaction ratings through strategic feedback analysis and effective team training. Skilled in guest relations management, consistently achieved high guest satisfaction rates by proactively addressing feedback and enhancing service quality.

Overview

8
8
years of professional experience

Work History

Hotel Manager

Three Springs Commercial Hotel
08.2016 - Current
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Education

Diploma In Business Administration - Business Administration

Evenly Hone College
Lusaka Zambia
08.2012

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest Relations Management
  • Cash Handling

Timeline

Hotel Manager

Three Springs Commercial Hotel
08.2016 - Current

Diploma In Business Administration - Business Administration

Evenly Hone College

Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementFlexible work hoursPersonal development programs

Accomplishments

  • Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.

Software

Programming and data analysis

Affiliations

  • Project Management Institute

Certification

  • CM - Certified Manager Certification

Interests

Travelling, Reading,Foreign or new cuisine, Music, photography, sports

Loveness kakumba

I have been working as a hotel manager for 8years. At my current job I handle scheduling, meetings, I also help in the everyday running of the hotel, from the front desk to housekeeping, restaurant and bar,

I’m known for being a detail-oriented, well organised team player. I never miss deadlines, ima good communicator and I can juggle multiple tasks at once.

In my performance review, my boss always notes that he appreciates my professionalism and enthusiasm for the job.

With this experience under my belt, I’m looking for an opportunity to take the next step in my career.

Im hoping to do so in an organisation like yours.

Loveness Kakumba