Programming and data analysis
Loveness Kakumba
Perth,WA
Summary
Dynamic Hotel Manager with a proven track record at Three Springs Commercial Hotel, adept in guest complaint resolution and cash handling. Excelled in elevating customer satisfaction ratings through strategic feedback analysis and effective team training. Skilled in guest relations management, consistently achieved high guest satisfaction rates by proactively addressing feedback and enhancing service quality.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Three Springs Commercial Hotel
08.2016 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Diploma In Business Administration - Business Administration
Evenly Hone College
Lusaka Zambia 08.2012
Skills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
Timeline
Hotel Manager
Three Springs Commercial Hotel
08.2016 - Current
Diploma In Business Administration - Business Administration
Evenly Hone College
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsAccomplishments
- Implemented strategic organizational systems and records management methodology to improve confidentiality, integrity and availability of critical business data.
Software
Affiliations
- Project Management Institute
Certification
- CM - Certified Manager Certification
Interests
Travelling, Reading,Foreign or new cuisine, Music, photography, sports
Loveness kakumba
I have been working as a hotel manager for 8years. At my current job I handle scheduling, meetings, I also help in the everyday running of the hotel, from the front desk to housekeeping, restaurant and bar,
I’m known for being a detail-oriented, well organised team player. I never miss deadlines, ima good communicator and I can juggle multiple tasks at once.
In my performance review, my boss always notes that he appreciates my professionalism and enthusiasm for the job.
With this experience under my belt, I’m looking for an opportunity to take the next step in my career.
Im hoping to do so in an organisation like yours.
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