Summary
Overview
Work History
Education
Skills
Interests
Referee
Timeline
Generic

Lovenier Hikila

1215 Lemnos Cosgrove Road, Lemnos,VIC

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Waiter's Assistant and Front Customer Service

King City Resturant
06.2022 - 10.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.


Waitress and Cashier

Freemans Cafe
06.2020 - 09.2021
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.

Wait Staff Member

Mooroopna Golf Club
08.2019 - 04.2020
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Education

No Degree - Year 10 To Year 12

Greater Shepparton Secondary College
Shepparton, VIC
04.2001 -

No Degree - Year 7 - Year 9

Notre Dame College
Shepparton, VIC
04.2001 -

No Degree - Year 5

Christian College
Shepparton, VIC
04.2001 -

No Degree - Year 6

Saint Brendans
Shepparton, VIC
04.2001 -

Skills

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Interests

Singing and Dancing

Instrument

Design in Fashion

Sports

Photography

Journalism

Referee

Taleena Malie

Phone no. 0422190076

Email: taleenatupou@gmail.com

Legal Assistant, Barbante Personal Injury Lawyers

Shepparton VIC, 3630


Hinemoa Finau

Phone no.0481251788

Email: hinah2damoa77@gmail.com

Finance Operator, Cash Converters 

Shepparton VIC, 3630


Leilarni Singh Seehra

Phone no. 0435305630

Email:hikilaleilarni@gmail.com

Senior Client Advisor, Amplifon Hearing Care

Shepparton VIC, 3630



Timeline

Waiter's Assistant and Front Customer Service

King City Resturant
06.2022 - 10.2023

Waitress and Cashier

Freemans Cafe
06.2020 - 09.2021

Wait Staff Member

Mooroopna Golf Club
08.2019 - 04.2020

No Degree - Year 10 To Year 12

Greater Shepparton Secondary College
04.2001 -

No Degree - Year 7 - Year 9

Notre Dame College
04.2001 -

No Degree - Year 5

Christian College
04.2001 -

No Degree - Year 6

Saint Brendans
04.2001 -

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Lovenier Hikila