Singing and Dancing
Lovenier Hikila
1215 Lemnos Cosgrove Road, Lemnos,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Waiter's Assistant and Front Customer Service
King City Resturant
Shepparton, VIC
06.2022 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Waitress and Cashier
Freemans Cafe
Shepparton
06.2020 - 09.2021
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Wait Staff Member
Mooroopna Golf Club
Mooroopna, VIC
08.2019 - 04.2020
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Exceeded monthly sales targets consistently by upselling beverages, appetizers, desserts, and other add-ons effectively.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Education
No Degree - Year 10 To Year 12
Greater Shepparton Secondary College
Shepparton, VIC 04.2001 -
No Degree - Year 7 - Year 9
Notre Dame College
Shepparton, VIC 04.2001 -
No Degree - Year 5
Christian College
Shepparton, VIC 04.2001 -
No Degree - Year 6
Saint Brendans
Shepparton, VIC 04.2001 -
Skills
Interests
Instrument
Design in Fashion
Sports
Photography
Journalism
Referee
Taleena Malie
Phone no. 0422190076
Email: taleenatupou@gmail.com
Legal Assistant, Barbante Personal Injury Lawyers
Shepparton VIC, 3630
Hinemoa Finau
Phone no.0481251788
Email: hinah2damoa77@gmail.com
Finance Operator, Cash Converters
Shepparton VIC, 3630
Leilarni Singh Seehra
Phone no. 0435305630
Email:hikilaleilarni@gmail.com
Senior Client Advisor, Amplifon Hearing Care
Shepparton VIC, 3630
Timeline
Waiter's Assistant and Front Customer Service
King City Resturant
06.2022 - 10.2023
Waitress and Cashier
Freemans Cafe
06.2020 - 09.2021
Wait Staff Member
Mooroopna Golf Club
08.2019 - 04.2020
No Degree - Year 10 To Year 12
Greater Shepparton Secondary College
04.2001 -
No Degree - Year 7 - Year 9
Notre Dame College
04.2001 -
No Degree - Year 5
Christian College
04.2001 -
No Degree - Year 6
Saint Brendans
04.2001 -