Lovepreet Bhamrah
Auckland,New Zealand
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Customer Champion- Consultant
One Nz/ Vodafone
Botany Downs Auckland, New Zealand
09.2023 - Current
- Deliver a high standard of customer experience, resolving service/technical issues in a timely manner.
- Actively diagnose, troubleshoot, and, where required, engage with appropriate experts within the team for additional support.
- Actively contribute to knowledge sharing and learning across the team to resolve more customer inquiries at the first point of contact with customers.
- Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation, change, or customer billing using software like Pronto, Siebel).
- Respond to all customer interactions via a variety of channels, and identify appropriate solutions.
- Phone and other device troubleshooting and repair documentation.
- Explain Phone Features: Provide detailed explanations of the various features of Samsung phones.
- Technical Issue Resolution: Address and troubleshoot technical issues with the devices.
- Display Installation: Set up and install new phones for display purposes.
- Team Training: Train the team on new phone features, and how to handle technical issues effectively.
IT Support Technician
Tech Point
The Base Te Rapa Hamilton, New Zealand
02.2020 - 08.2023
- Serving as the first point of contact for IT support within the organization and Consumer.
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Set up, fix, and provide ongoing support for laptops, phones, printers, Wi-Fi routers, and more. On-site and customer site.
- Diagnosing and troubleshooting software and hardware issues.
- Repairing and replacing damaged computer and network components.
- Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software.
- Supporting people whenever they encounter challenges with computers and network devices.
- Maintaining and updating technical documentation regularly.
- Testing new hardware and software before full-scale installation.
- Working with technologies such as Active Directory, Exchange, Windows Server, and Microsoft 365 to support technical needs.
- Install, maintain, and decommission end-user hardware and software, liaising with suppliers and technology partners as needed.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Strong understanding of the ticketing system and handling logs, tracking, and prioritizing support requests using the ticketing system.
Floor Machines Operator (Part Time)
ISS FACILITIES SERVICES LIMITED
Te Rapa Hamilton, New Zealand
06.2019 - 07.2021
- Adjust machine settings to complete tasks accurately.
- Keep detailed reports of maintenance activities performed on machinery.
- Troubleshoot malfunctions in equipment or processes.
- Prepared machine for production processes by equipping with required tools and parts.
- Carry out regular safety checks on machinery prior to operation.
- Collaborate with other departments when necessary for successful completion of tasks.
- Comply with company policies regarding quality control procedures.
- Observe machine operations to detect any problems or defects in the finished product.
Telecommunication Technician (Part-time)
St Ajit Tech
Hamilton, New Zealand
08.2019 - 01.2020
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Troubleshot network issues to identify root causes of problems.
- Installed, set up and repaired devices and system components.
- Provided installation, service, and maintenance for broadband internet and digital telephone service.
- Collaborated with IT teams to integrate telecommunications systems with enterprise networks.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Replaced faulty components in telecommunications systems as needed.
Senior Sales Representative
Vodafone/Chameleon Company
Hamilton, New Zealand
07.2019 - 08.2019
- Sales of the door-to-door fiber Internet plans, Vodafone gadgets, like Vodafone TV.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Promoted accessories like Vodafone TV, and cross-sold additional products and services through the use of active persuasion.
- Maintained a database of customer and sales information using internal software.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Produced sales documents, finalized deals and filed records.
- Maintained accurate records of sales activity including customer contacts, orders, quotes, and payments.
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Asked open-ended questions to determine customer requirements and help identify correct products and services.
Education
Graduate Diploma in Applied Information Technology - Networking Engineering Level7
Waikato Institute of Technology (WINTEC)
Hamilton, New Zealand01.2020
Bachelor of Computer Application - Information Technology
Guru Nanak Dev University
Amritsar, Punjab, India01.2018
Skills
- Hardware installation
- Advanced troubleshooting
- Server maintenance
- Mobile device management
- Network configuration
- Wireless networking
- Security protocols
- Data recovery
- Work Planning and Prioritization
- Teamwork
- Microsoft Word
- Relationship building
- POS systems expert
- Customer consulting
- Verbal and written communication
- Team management
- Can-do attitude
- Self-Directed
- Problem-solving
Affiliations
"Win Legend Night 2024: Top 3 Best Sales Agents from the County in the Resign Category." (One Nz Organization)
"Winner of the Best Technical Problem Solving Award (Tech point)."
References
References available upon request.
Timeline
Customer Champion- Consultant
One Nz/ Vodafone
09.2023 - Current
IT Support Technician
Tech Point
02.2020 - 08.2023
Telecommunication Technician (Part-time)
St Ajit Tech
08.2019 - 01.2020
Senior Sales Representative
Vodafone/Chameleon Company
07.2019 - 08.2019
Floor Machines Operator (Part Time)
ISS FACILITIES SERVICES LIMITED
06.2019 - 07.2021
Graduate Diploma in Applied Information Technology - Networking Engineering Level7
Waikato Institute of Technology (WINTEC)
Bachelor of Computer Application - Information Technology
Guru Nanak Dev University